Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't send or download messages after 31.4.0 update

  • 3 replies
  • 47 have this problem
  • 2 views
  • Last reply by trailride

trailride
trailride
more options

Auto-update to 31.4.0 on/about Jan 14, 2015 has caused my install to fail sending and receiving messages. Initial program load and subsequent Get Messages requests go nowhere: The progress display in the page footer shows "[acct name]: Connecting to [host name]..." and nothing else happens. When attempting to send a new message, the Sending Message progress box appears, followed by the Send Message Error box containing the warning "Sending of message failed. The message could not be sent because connecting to SMTP server [smtp host] failed. etc."

No changes to my Thunderbird configuration have been made prior to or since the auto-upgrade. When the upgrade occurred I noticed a momentary balloon message in the lower right corner of my display which vanished before I could read it.

I have tried deleting the signon password for the mail server, but on re-try Thunderbird does not ask for a new password. It is going south sooner than that.

Examination of the Error Console shows that, after a series of ordinary start-up entries, two final entries look fishy: (1) "mutating the Prototype of an object will cause your code to run very slowly; instead create the object... etc." followed by (2) "Could not read chrome manifest 'file:///C:/Program%20(x86)/Mozilla%20Thunderbird/chrome.manifest'." The latter file is indeed absent.

Note: My system is configured to read its profile info from portable drive X:\ instead of the C:\ drive.

I have accessed my mail server via webmail and there are indeed incoming files available to download.

Auto-update to 31.4.0 on/about Jan 14, 2015 has caused my install to fail sending and receiving messages. Initial program load and subsequent Get Messages requests go nowhere: The progress display in the page footer shows "[acct name]: Connecting to [host name]..." and nothing else happens. When attempting to send a new message, the Sending Message progress box appears, followed by the Send Message Error box containing the warning "Sending of message failed. The message could not be sent because connecting to SMTP server [smtp host] failed. etc." No changes to my Thunderbird configuration have been made prior to or since the auto-upgrade. When the upgrade occurred I noticed a momentary balloon message in the lower right corner of my display which vanished before I could read it. I have tried deleting the signon password for the mail server, but on re-try Thunderbird does not ask for a new password. It is going south sooner than that. Examination of the Error Console shows that, after a series of ordinary start-up entries, two final entries look fishy: (1) "mutating the [[Prototype]] of an object will cause your code to run very slowly; instead create the object... etc." followed by (2) "Could not read chrome manifest 'file:///C:/Program%20(x86)/Mozilla%20Thunderbird/chrome.manifest'." The latter file is indeed absent. Note: My system is configured to read its profile info from portable drive X:\ instead of the C:\ drive. I have accessed my mail server via webmail and there are indeed incoming files available to download.

Chosen solution

Just fired up Thunderbird this AM without making changes to anything since reporting this problem, other than deleting my download password. Now it all works, starting with asking me for my password. Sending mail is also working again.

The best kind of problems, I've been told, are those that fix themselves. Maybe so, but this has been really weird. If someone in TBird tech support did something to make this happen I'd sure like to know. Otherwise, we can file this under "things that go bump in the night."

Read this answer in context 👍 1

All Replies (3)

trailride
trailride Question owner
more options

Troubleshooting information: 

 Application Basics

   Name: Thunderbird
   Version: 31.4.0
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:31.0) Gecko/20100101 Thunderbird/31.4.0
   Profile Folder: Show Folder

             (Local drive)
   Application Build ID: 20150109111741
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) p3plcpnl0050.prod.phx3.secureserver.net:995, SSL, passwordCleartext
     OUTGOING: smtp.suddenlink.net:587, plain, passwordCleartext, true
     OUTGOING: smtp.suddenlink.net:587, plain, passwordCleartext, false
     OUTGOING: smtp.suddenlink.net:587, plain, passwordCleartext, false
     OUTGOING: smtp.suddenlink.net:587, plain, passwordCleartext, false
     OUTGOING: smtp.suddenlink.net:587, plain, passwordCleartext, false
     OUTGOING: smtp.suddenlink.net:587, plain, passwordCleartext, false
     OUTGOING: smtp.suddenlink.net:587, plain, passwordCleartext, false
     OUTGOING: smtp.suddenlink.net:587, plain, passwordCleartext, false
     OUTGOING: smtp.suddenlink.net:587, plain, passwordCleartext, false
     OUTGOING: smtp.suddenlink.net:587, plain, passwordCleartext, false

 Crash Reports

 Extensions
   CompactHeader, 2.0.9, true, {58D4392A-842E-11DE-B51A-C7B855D89593}
   Google Search for Thunderbird, 1.0, true, gsearch@standard8.plus.com

 Important Modified Preferences

   Name: Value

     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 31.4.0
     font.default.x-western: serif
     font.internaluseonly.changed: false
     font.language.group: x-unicode
     font.minimum-size.x-western: 15
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Georgia
     font.name.serif.x-western: Georgia
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 15
     gfx.blacklist.suggested-driver-version: 10.6
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 09ebd489-8ce7-4de1-95a8-433ef3f62b9
     network.cookie.prefsMigrated: true
     places.database.lastMaintenance: 1420690749
     places.history.expiration.transient_current_max_pages: 104858
     places.history.expiration.transient_optimal_database_size: 139503370
     plugin.disable_full_page_plugin_for_types: application/pdf
     plugin.importedState: true
     plugin.state.npauthz: 0
     plugin.state.npdeployjava: 0
     plugin.state.npgeplugin: 0
     plugin.state.npgoogleupdate: 0
     plugin.state.npitunes: 0
     plugin.state.npnv3dv: 0
     plugin.state.npnv3dvstreaming: 0
     plugin.state.nppdf: 0
     plugin.state.npspwrap: 0
     plugin.state.npwatweb: 0
     plugin.state.npwlpg: 0
     plugin.state.npyaxmpb: 0
     plugins.update.notifyUser: true
     print.print_printer: HP CLJ 3600
     print.printer_Adobe_PDF.print_bgcolor: false
     [snip]
     print.printer_Adobe_PDF.print_unwriteable_margin_top: 0
     print.printer_HP_CLJ_3600.print_bgcolor: false
     [snip]
     print.printer_HP_Color_LaserJet_3600.print_unwriteable_margin_top: 0
     print.printer_HP_Officejet_Pro_8100_(Network).print_bgcolor: false

[snip] 

     print.printer_HP_Officejet_Pro_8100_(Network).print_to_file: false
     print.printer_HP_Officejet_Pro_8100_(Network).print_unwriteable_margin_bottom: 0
     print.printer_HP_Officejet_Pro_8100_(Network).print_unwriteable_margin_left: 0
     print.printer_HP_Officejet_Pro_8100_(Network).print_unwriteable_margin_right: 0
     print.printer_HP_Officejet_Pro_8100_(Network).print_unwriteable_margin_top: 0
     print.printer_HP_Officejet_Pro_8100.print_bgcolor: false

[snip] 

     print.printer_HP_Officejet_Pro_8100.print_unwriteable_margin_top: 0
     privacy.donottrackheader.enabled: true
     privacy.sanitize.timeSpan: 0

 Graphics

     Adapter Description: NVIDIA GeForce GT 425M
     Vendor ID: 0x10de
     Device ID: 0x0df0
     Adapter RAM: 1024
     Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
     Driver Version: 9.18.13.2702
     Driver Date: 8-29-2013
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.2.9200.16571)
     ClearType Parameters: Gamma: 1000 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 100
     WebGL Renderer: false
     GPU Accelerated Windows: 1/1 Direct3D 10

     AzureCanvasBackend: direct2d
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.6
     4.10.6

     NSS
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS Util
     3.16.2.3
     3.16.2.3

     NSS SSL
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

     NSS S/MIME
     3.16.2.3 Basic ECC
     3.16.2.3 Basic ECC

Does Thunderbird work in TB Safe mode? NO, no difference.

  • What is the Thunderbird version? 31.4.0
  • What operating system do you use (e.g. Windows 7)? Win 7
  • Do you use anti-virus and firewall software? What is the version? Norton Internet Security 21.6.0.32
  • Do you use Thunderbird add-ons? Extensions: CompactHeader 2.0.9 and Google Search for Thunderbird 1.0; Plugins: Java Platform SE 7 U71 10.71.2.14, Quicktime 7.7.5.0, Shockwave flash 16.0.0.235 and Silverlight 5.1.30514.0
  • Who is the email provider? GoDaddy hosted domain
  • Who is the internet provider? same
  • What is the exact error message? No error message on download; see original post for info about sending mail.
  • What steps did you take right before this happened? Normal morning power-up and launch of Thunderbird.
SLaG
SLaG
more options

I'm having the same problem as you with really similar symptoms. I'm linking my post here for reference in case it helps. Receiving emails doesn't attempt to log in. No errors output.

Modified by SLaG

trailride
trailride Question owner
more options

Chosen Solution

Just fired up Thunderbird this AM without making changes to anything since reporting this problem, other than deleting my download password. Now it all works, starting with asking me for my password. Sending mail is also working again.

The best kind of problems, I've been told, are those that fix themselves. Maybe so, but this has been really weird. If someone in TBird tech support did something to make this happen I'd sure like to know. Otherwise, we can file this under "things that go bump in the night."