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How to restart firefox if you don't access the help menu or any tabs?

becca_77
becca_77
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I was in the middle of restarting firefox when my laptop shut off (I have a macbook pro) & when I turned it back on I opened firefox and this message keeps popping up:

"Profile missing Your Firefox profile cannot be loaded. It may be missing or inaccessible."

I've tried looking it up but all I'm getting told is how to reset it & a few other things I can't figure out. I can't reset it since when I open it the only menu option is "firefox" there's no "help" menu or anything like before. Also I've tried turning off my laptop & reinstalling it, I logged out & went onto another account and the firefox worked fine.. except I don't want to have to use another account when all my stuff is on this one. So is there any other way to reset it or something quick to do?

I was in the middle of restarting firefox when my laptop shut off (I have a macbook pro) & when I turned it back on I opened firefox and this message keeps popping up: "Profile missing Your Firefox profile cannot be loaded. It may be missing or inaccessible." I've tried looking it up but all I'm getting told is how to reset it & a few other things I can't figure out. I can't reset it since when I open it the only menu option is "firefox" there's no "help" menu or anything like before. Also I've tried turning off my laptop & reinstalling it, I logged out & went onto another account and the firefox worked fine.. except I don't want to have to use another account when all my stuff is on this one. So is there any other way to reset it or something quick to do?

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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I'm not sure it's necessary to use the Reset feature, but if you wanted to, I think you would need to hold down the Option key when starting Firefox. That should display a small dialog with the choices of starting in Safe Mode or performing a Reset.

By the way, did you find this article? It has the steps to investigate whether your profile folder actually is truly gone: How to run Firefox when your profile is missing or inaccessible.

If you use Time Machine or other backup software/service, you may be able to restore your profile folder. However, as a Windows user, I'm out of my depth on the steps for that.