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Firefox crashes

Posted

I am unable to open firefox... even in safe mode. I have already uninstalled and reinstalled the software.

I followed the steps to the crash reports and this is the latest submitted report.. Crash ID: bp-01bf3cd5-6eb5-4d45-b28e-c21402140719

however, the date on that report is from June 19th and Firefox has crashed more than a dozen times today (Dec, 30th)

Please help....

I am unable to open firefox... even in safe mode. I have already uninstalled and reinstalled the software. I followed the steps to the crash reports and this is the latest submitted report.. Crash ID: bp-01bf3cd5-6eb5-4d45-b28e-c21402140719 however, the date on that report is from June 19th and Firefox has crashed more than a dozen times today (Dec, 30th) Please help....

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_1) AppleWebKit/600.2.5 (KHTML, like Gecko) Version/8.0.2 Safari/600.2.5

More Information

GamerFreak 7 solutions 69 answers

Please check if all your plugins are up-to-date. To do this, go to the Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each yellow or red button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

Please check if all your plugins are up-to-date. To do this, go to the [https://www.mozilla.org/plugincheck/ Plugin Check site]. Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow ''Update'' button or a red ''Update now'' button, please update these immediately. To do so, please click each yellow or red button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.
cor-el
  • Top 10 Contributor
  • Moderator
15469 solutions 140108 answers

That is a problem with the Shockwave Flash plugin.

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

That is a problem with the Shockwave Flash plugin. You can check for problems with current Shockwave Flash plugin versions and try this: *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin See also: *http://kb.mozillazine.org/Flash#Troubleshooting