I am unable to open firefox... even in safe mode. I have already uninstalled and reinstalled the software.
I followed the steps to the crash reports and this is the latest submitted report.. Crash ID: bp-01bf3cd5-6eb5-4d45-b28e-c21402140719
however, the date on that report is from June 19th and Firefox has crashed more than a dozen times today (Dec, 30th)
Additional System Details
- User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_1) AppleWebKit/600.2.5 (KHTML, like Gecko) Version/8.0.2 Safari/600.2.5
Please check if all your plugins are up-to-date. To do this, go to the Plugin Check site.
Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.
To do so, please click each yellow or red button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.
That is a problem with the Shockwave Flash plugin.
You can check for problems with current Shockwave Flash plugin versions and try this:
- check for updates for your graphics drive drivers
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
- disable hardware acceleration in the Flash plugin