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Firefox crashes

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I'm submitting this from Chrome, because Firefox is now crashing so quickly. Even in safe mode, when no sites have been visited (only google, the homepage). Firefox is fully updated. The latest crash ID is bp-8e5bd7b3-452b-4d50-a1b6-bd1472141217. Probably the first crash ID on this problem was bp-ac6e95c8-9998-43e9-a801-e52ba2141214

AdapterDeviceID: 0x0161 AdapterDriverVersion: 6.14.13.790 AdapterSubsysID: 21461682 AdapterVendorID: 0x10de Add-ons: feedly%40devhd:16.0.528,%7B1BC9BA34-1EED-42ca-A505-6D2F1A935BBB%7D:5.12.12.1,%7Be4a8a97b-f2ed-450b-b12d-ee082ba24781%7D:2.3,%7B5384767E-00D9-40E9-B72F-9CC39D655D6F%7D:1.4.2.6,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:34.0.5,jid0-RZ1wv8WwA7CKjr2eJZV648uKiuE%40jetpack:0.3.1.1,jid1-n85lxPv1NAWVTQ%40jetpack:0.95,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.6 AvailablePageFile: 4111114240 AvailablePhysicalMemory: 996642816 AvailableVirtualMemory: 1732423680 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 52953088 BreakpadReserveSize: 41943040 BuildID: 20141126041045 CrashTime: 1418780316 EMCheckCompatibility: true Email: adamthelibertarian@yahoo.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1418362762 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0161, AdapterSubsysID: 21461682, AdapterDriverVersion: 6.14.13.790 D3D11 Layers? D3D11 Layers- D3D9 Layers? D3D9 Layers- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 1832 StartupTime: 1418780305 SystemMemoryUsePercentage: 53 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 5204836352 TotalPhysicalMemory: 2146611200 TotalVirtualMemory: 2147352576 URL: about:sessionrestore Vendor: Mozilla Version: 34.0.5 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{78FFC0BC-FF20-4FB4-A23A-3274EA4CDDDC}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{78FFC0BC-FF20-4FB4-A23A-3274EA4CDDDC}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D7238BCE-7867-416E-AFE9-AC2DC1935E01}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D7238BCE-7867-416E-AFE9-AC2DC1935E01}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{EB55D1C0-EBFC-4CDB-B798-299B69B68325}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{EB55D1C0-EBFC-4CDB-B798-299B69B68325}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

I'm submitting this from Chrome, because Firefox is now crashing so quickly. Even in safe mode, when no sites have been visited (only google, the homepage). Firefox is fully updated. The latest crash ID is bp-8e5bd7b3-452b-4d50-a1b6-bd1472141217. Probably the first crash ID on this problem was bp-ac6e95c8-9998-43e9-a801-e52ba2141214 AdapterDeviceID: 0x0161 AdapterDriverVersion: 6.14.13.790 AdapterSubsysID: 21461682 AdapterVendorID: 0x10de Add-ons: feedly%40devhd:16.0.528,%7B1BC9BA34-1EED-42ca-A505-6D2F1A935BBB%7D:5.12.12.1,%7Be4a8a97b-f2ed-450b-b12d-ee082ba24781%7D:2.3,%7B5384767E-00D9-40E9-B72F-9CC39D655D6F%7D:1.4.2.6,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:34.0.5,jid0-RZ1wv8WwA7CKjr2eJZV648uKiuE%40jetpack:0.3.1.1,jid1-n85lxPv1NAWVTQ%40jetpack:0.95,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.6 AvailablePageFile: 4111114240 AvailablePhysicalMemory: 996642816 AvailableVirtualMemory: 1732423680 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 52953088 BreakpadReserveSize: 41943040 BuildID: 20141126041045 CrashTime: 1418780316 EMCheckCompatibility: true Email: adamthelibertarian@yahoo.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1418362762 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0161, AdapterSubsysID: 21461682, AdapterDriverVersion: 6.14.13.790 D3D11 Layers? D3D11 Layers- D3D9 Layers? D3D9 Layers- ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 1832 StartupTime: 1418780305 SystemMemoryUsePercentage: 53 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 5204836352 TotalPhysicalMemory: 2146611200 TotalVirtualMemory: 2147352576 URL: about:sessionrestore Vendor: Mozilla Version: 34.0.5 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{78FFC0BC-FF20-4FB4-A23A-3274EA4CDDDC}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{78FFC0BC-FF20-4FB4-A23A-3274EA4CDDDC}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{D7238BCE-7867-416E-AFE9-AC2DC1935E01}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{D7238BCE-7867-416E-AFE9-AC2DC1935E01}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{EB55D1C0-EBFC-4CDB-B798-299B69B68325}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll MSAFD NetBIOS [\Device\NetBT_Tcpip_{EB55D1C0-EBFC-4CDB-B798-299B69B68325}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll useragent_locale: en-US

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.95 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4398 solutions 61685 answers

The reports are saying;

bp-8e5bd7b3-452b-4d50-a1b6-bd1472141217 unable to access.

bp-ac6e95c8-9998-43e9-a801-e52ba2141214 says the problem is with JavaScript.


Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?


In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

If you can't get Firefox to open, you will have to do this the hard way. Open the file browser / explorer on your computer. Enter this;

%APPDATA%\Mozilla\Firefox\Crash Reports\submitted

Copy the last 5-7 Recent File Names in the folder, including the date and time created. Post all the information in the reply box below.

The reports are saying; bp-8e5bd7b3-452b-4d50-a1b6-bd1472141217 unable to access. bp-ac6e95c8-9998-43e9-a801-e52ba2141214 says the problem is with JavaScript. -------------------- '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? --------------------- In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. If you can't get Firefox to open, you will have to do this the hard way. Open the file browser / explorer on your computer. Enter this; '''%APPDATA%\Mozilla\Firefox\Crash Reports\submitted''' Copy the last '''5-7 Recent File Names''' in the folder, including the date and time created. Post all the information in the reply box below.