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Ebay Images and Description Fields Blank

  • 3 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

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I've recently noticed that I can't see thumbnail pics, nor pics in the item listing and the area where the item description info is located is blank.

I recently upgraded to OS X Yosemite on a MacBook Pro and am using Firefox 34.0.

I've attempted the following all without much success (sometimes the pics will reappear for awhile):

cleared cache and cookies,

have tried to reload with command, shift R

loaded Cookie Manager in Firefox

changed permission on Load Images, install Add-Ons and Open Pop-Up windows

have reset Firefox to default settings

So far - nothing brings up the data in the description field and sometimes I get the thumbnail pics but not the pics within the listing and then visa-versa - pics show in listings but no thumbnails pics.

This problem only happens to me while on ebay.com and haven't experienced it anywhere else.

Thx!

I've recently noticed that I can't see thumbnail pics, nor pics in the item listing and the area where the item description info is located is blank. I recently upgraded to OS X Yosemite on a MacBook Pro and am using Firefox 34.0. I've attempted the following all without much success (sometimes the pics will reappear for awhile): cleared cache and cookies, have tried to reload with command, shift R loaded Cookie Manager in Firefox changed permission on Load Images, install Add-Ons and Open Pop-Up windows have reset Firefox to default settings So far - nothing brings up the data in the description field and sometimes I get the thumbnail pics but not the pics within the listing and then visa-versa - pics show in listings but no thumbnails pics. This problem only happens to me while on ebay.com and haven't experienced it anywhere else. Thx!

All Replies (3)

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If you right click on the page and select "Page Info" a pop up will appear. Click on the Media Icon and make sure that images are allowed for the site to load.

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I'm on a Mac, don't have 'Right Click' option on a MacBook Pro....at least that I'm aware of - am I missing something here?

I also went to Permissions and clicked "Allowed" to "Load Images" and nothing happened to fix the problem.

Can you offer anything else?

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Can you attach a screenshot?

  • Use a compressed image type like PNG or JPG to save the screenshot
  • Make sure that you do not exceed the maximum size of 1 MB

Missing icons can possibly supplied by a font that is downloaded from the server (@font-face) as you can probably see by little boxes that show the hex code of the characters.

Make sure that you allow pages to choose their own fonts.

  • Tools > Options > Content : Fonts & Colors > Advanced: [X] "Allow pages to choose their own fonts, instead of my selections above"

You can check the gfx.downloadable_fonts.enabled pref on the about:config page and make sure that it is set to true (if necessary double-click the line to toggle its value).


If images are missing then check that you do not block images from some domains.

  • Tap the Alt key or press F10 to show the Menu Bar

Check the permissions for the domain in the currently selected tab in "Tools > Page Info > Permissions"

Check "Tools > Page Info > Media" for blocked images

  • Select the first image link and use the cursor Down key to scroll through the list.
  • If an image in the list is grayed and "Block Images from..." has a checkmark then remove this checkmark to unblock images from this domain.

Make sure that you do not block (third-party) images, the permissions.default.image pref on the about:config page should be 1.


Make sure that you haven't enabled a High Contrast theme in the Windows/Mac Accessibility settings.

Make sure that you allow pages to choose their own colors.

  • Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"

Note that these settings affect background images.

See also:


There are extensions like Adblock Plus (Firefox/Tools > Add-ons > Extensions) that can block images and other content.

See also: