Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Lost All Passwords on Upgrade to FF33

  • 3 replies
  • 2 have this problem
  • 2 views
  • Last reply by cor-el

tugapt
tugapt
more options

Clicked update Firefox and when FF restarted all my passwords were gone. I've SYNC activated, everything is there, except the passwords.

I use firefox for long time now, but this makes me want to change and never come back. It's free, it's open source and has been awesome until this stupid bug ???

I'm very disappointed with firefox and the team behind this, shame on you.

Clicked update Firefox and when FF restarted all my passwords were gone. I've SYNC activated, everything is there, except the passwords. I use firefox for long time now, but this makes me want to change and never come back. It's free, it's open source and has been awesome until this stupid bug ??? I'm very disappointed with firefox and the team behind this, shame on you.

All Replies (3)

jayelbe
jayelbe
more options

Hi Tugapt,

I'm very sorry to hear this.

You said you've got Sync set up. Do you have any other devices with FIrefox installed? It might be that your passwords are still on your other devices, but your FIrefox profile on this PC is corrupt.

It would definitely be worth resetting FIrefox. Don't worry, you won't lose any extra information by doing this.

After resetting, try setting up Sync again. It might well be that your passwords are still saved in Sync, and resetting and resyncing Firefox will solve the problem.

Do let us know whether it works.

jayelbe
jayelbe
more options

Tugapt,

A quick update for you. Several people who have had this issue have found that it's been caused by the "Remember Passwords" extension, which isn't compatible with Firefox 33.

If you have this extension installed, please remove it (see this article for more detailed steps: Disable or remove Add-ons) and restart Firefox.

The functionality provided by the "Remember Passwords" is now included in Firefox as standard so you won't lose anything by removing it.

Let us know if this solves the problem!

Thanks,

Jayelbe

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Firefox 32 and later builds store the passwords in the logins.json file in the profile folder and no longer use the signons.sqlite file that has been used before (the matching key3.db file is still needed). If you still have the signons.sqlite file used in previous Firefox versions then you can try to force Firefox to migrate the passwords saved in that file (you will lose passwords saved in Firefox 32+ versions). You can force Firefox to reimport the passwords from the signons.sqlite file and rebuild the logins.json file with these steps:

  • reset the signon.importedFromSqlite pref on the about:config page to the default value via the right-click context menu
  • delete the logins.json file in the Firefox profile folder with Firefox closed

When you restart Firefox then you should have the signon.importedFromSqlite pref with the value set to true and you should have the passwords imported in the Password Manager unless there may have been errors.

You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.