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Only one user has the site coming up as insecure how do we fix this?

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by James

taddea
taddea
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Our company webpage is coming up with the shield and displays with no graphics. We can allow it to display manually by clicking on the shield, but then when Firefox is restarted it is back to not displaying again. . We have checked all of the settings and cannot find anything to "white list" the site. I would think that if it was going to do this for one person it would do it for everyone? The computer is a Dell laptop running Windows 7 Enterprise with Firefox 33.0.3. He does not have this issue with IE 10.

Our company webpage is coming up with the shield and displays with no graphics. We can allow it to display manually by clicking on the shield, but then when Firefox is restarted it is back to not displaying again. . We have checked all of the settings and cannot find anything to "white list" the site. I would think that if it was going to do this for one person it would do it for everyone? The computer is a Dell laptop running Windows 7 Enterprise with Firefox 33.0.3. He does not have this issue with IE 10.

All Replies (3)

CoryMH
CoryMH
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Hello,

Try removing the cert.db file in the profile folder, which may have gotten corrupted. For more information, see the article "This Connection is Untrusted" error message appears - What to do, or more specifically:

FredMcD
FredMcD
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Separate Issue; Update your Flash Player v15.0.0.189 http://get.adobe.com/flashplayer/ Shockwave Director v12.1.3.153 http://get.adobe.com/shockwave/

Go to the web page. Once the page is loading, mouse to the address bar and Left click the icon. A window for displaying site information should come up. Select More Information. Now select Permissions. In the menu, find and check the plugins, make sure they are set properly.

James
James
  • Top 25 Contributor
  • Moderator
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Since he does not have Shockwave player, no need to install it.