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Firefox crashes

  • 5 replies
  • 1 has this problem
  • 26 views
  • Last reply by cor-el

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Crash Report ID: bp-4e94c618-428a-46fe-8cea-dbb002141102

I'm using firefox on a new PC on which the software is all up-to-date. Crashes seem to happen randomly and I've re-set firefox and tried deleting parent.lock (which seems to help for a while). I'm running in safe mode at present and no crashes for the time being. As a long term user, I really don't want to abandon Firefox - so, grateful for any help!

All Replies (5)

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In the address bar, type about:crashes. Note: If any reports do not have BP in front of the numbers, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.


Found these in More System Details

Report ID: bp-4e94c618-428a-46fe-8cea-dbb002141102 Submitted: 28 minutes ago Report ID: bp-76d8e6d8-c789-4067-b5a7-fc0c02141102 Submitted: 47 minutes ago Report ID: bp-0f57a6fa-6a44-48c1-8fd4-ac3da2141101 Submitted: 23 hours ago Report ID: bp-a430bfa8-d9c0-4069-9c21-bb6892141101 Submitted: 23 hours ago Report ID: bp-d19f6703-f574-4ed2-a4d1-f4cef2141101 Submitted: 23 hours ago Report ID: bp-2d4ae896-2aeb-469e-a218-e6e482141101 Submitted: 23 hours ago Report ID: bp-18500b86-7554-413a-8943-fec5e2141101 Submitted: 1 day ago Report ID: bp-3bee974c-fb9b-4275-9e3e-d861f2141031 Submitted: 2 days ago

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The crash reports are for a Windows NT, is this correct?


Some added toolbar and anti-virus add-ons are known to cause Firefox issues. Disable All of them.


These programs were flagged in the crash reports;

KERNELBASE.dll = Skype ?

ntdll.dll = Microsoft


Perform a System File Check to fix the corrupted system files http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

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Do you have Avast software installed?

See:

  • bug 1087674 - Firefox won't close with Avast 2015 10.0.2206 when HTTPS scanning is enabled
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Hi,

Thanks, I've disabled HTTPS scanning in Avast and no crashes since. I'm now running Firefox 33.0.2 and Avast version 2015.10.0.2206 - have recent updates resolved bug 1087674? Can I now re-activate HTTPS scanning?

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You can give it a try to see if Avast has fixed this for you and that Firefox no longer crashes.

Next week Monday a special Firefox 33.1 version (Firefox 10th anniversary) will be released that includes some fixes that may help with this issue.