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Most recent version of Mozilla Firefox (Windows 7 64 Pro) will open but not display any content in the open browser window.

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  • Last reply by philipp

spitcher
spitcher
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After logging into Laptop, Win 7 64bit Pro and launching Mozilla Firefox the browser window opens but the content is blank or black. Mouse over produces change and the only thing I can get to display is when I click in the area the Config/Setup icon would be on the tool bar.

Even uninstalled and then reinstalled the latest versions of Firefox but still getting the exact same results. Yesterday there were many Windows Updates applied to my computer but after rebooting post updates, Firefox was working fine for the entire day and evening.

After logging into Laptop, Win 7 64bit Pro and launching Mozilla Firefox the browser window opens but the content is blank or black. Mouse over produces change and the only thing I can get to display is when I click in the area the Config/Setup icon would be on the tool bar. Even uninstalled and then reinstalled the latest versions of Firefox but still getting the exact same results. Yesterday there were many Windows Updates applied to my computer but after rebooting post updates, Firefox was working fine for the entire day and evening.

Chosen solution

hello spitcher, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

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philipp
philipp
  • Moderator
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Chosen Solution

hello spitcher, other users with this problem all had an embedded intel hd3000 graphics card with an old driver present. in case this also applies to you, here would be a link to update the driver, which in turn should also address the black firefox problem: https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=23764 (for win7 64 bit)

in case this doesn't solve the issue or does not apply to your system, start firefox into safemode by pressing the shift key while the application is launching & disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems