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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 9 views
  • Last reply by cor-el

irvanoz
irvanoz
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Firefox crashes randomly at my colleagues computer. Sometimes it crashes twice a day, some day not.

These are are the latest ID's:

bp-8add68a6-84c6-4525-ae55-e7f402140804 bp-3138775c-9563-4b58-9f86-d48342140804 bp-502985a2-81a6-41cb-8402-923392140730

Someone knows why it's crashing?

Thanks in advance!

-Irvan

Firefox crashes randomly at my colleagues computer. Sometimes it crashes twice a day, some day not. These are are the latest ID's: bp-8add68a6-84c6-4525-ae55-e7f402140804 bp-3138775c-9563-4b58-9f86-d48342140804 bp-502985a2-81a6-41cb-8402-923392140730 Someone knows why it's crashing? Thanks in advance! -Irvan

All Replies (2)

philipp
philipp
  • Moderator
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hello irvanoz, these crashes appear to be happening when the system is low on available memory. from the crash report itself it's not clear what causes the high RAM usage though.

one thing that is troubling in the crash report though is the presence of two files that hook into firefox ({f9d2f209-1697-4837-85f2-d88e4c9f7c81}.dll & wisenwizardBAApp.dll), which are probably malicious. please try to run a full scan of the system with multiple security tools recommended at Troubleshoot Firefox issues caused by malware.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can also try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.