Can you give me your crash reports?

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

You can use one of these to start Firefox in Safe Mode:

• On Windows, hold down the Shift key while starting Firefox with a double-click on the Firefox desktop shortcut
• On Mac, hold down the Options key while starting Firefox
• Help > Restart with Add-ons Disabled

• https://support.mozilla.org/kb/Safe+Mode

You can try to disable hardware acceleration in Firefox.

• Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need close and restart Firefox after toggling this setting.

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
• https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

bp-5d1c5acd-7f22-457e-bfe9-f8b852140719

bp-204f58a1-96ac-41e9-9f19-331132140719

bp-fe198cec-ff1f-4f0f-93f3-763442140719

bp-94e088df-ceae-4651-b0d3-397a62140719

bp-ca1a088d-300a-474c-a659-b93432140719

Thanks, here are the most recent 5.

All of your reports look like this;

Signature StrChrIA

Total Virtual Memory 2147352576

Available Virtual Memory 1813016576

System Memory Use Percentage 81

Available Page File 1229692928

Available Physical Memory 388153344

Related Bugs

   627238 RESOLVED WORKSFORME blocklist CbFsMntNtf3.dll 3.0.77.30 to stop crashes [@ StrChrIA] caused by eldos Callback File System
   547588 RESOLVED DUPLICATE crash in private mode [@ StrChrIA ]
   530074 NEW --- Crash [@ StrChrIA ] from winsock and shlwapi.dll (LSP, evil *x86.dll module)

https://bugzilla.mozilla.org/show_bug.cgi?id=530074

What does that mean?

monarodave,

All of your crash reports are consistent with the crash signature [@ StrChrIA] but there's a number of reasons why Firefox is crashing

• Your System Memory Use Percentage (RAM use) is 80% and above which means Firefox could be crashing due to it running out of memory.. Here's a link for that issue.
  • https://support.mozilla.org/en-US/kb/firefox-uses-too-much-memory-ram
• Hardware Acceleration is an issue with older graphics card so following cor-el's instructions would be great
• I noticed that all of your reports have the crashing DLL as shlwapi.dll which is an XP file. I recommend you upgrade to at least Windows 7 as XP is in EOL status now and isn't being brought any new updates so you're at risk of infection and data loss.

Please try cor-el's steps to see if that helps any.

OK thanks for that.

I will also looking into updating to a newer version of windows!