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Firefox opening multiple processes in task manager.

Posted

This has been happening for awhile now and I have tried a few things to fix it, but I just can't seem to narrow down the cause of it. Of the course of a session Firefox will open additional processes http://i13.photobucket.com/albums/a253/ravenillusion/Screenshot2014-05-14144644_zpsedeb97f0.png. Each of these processes is using around 4MB of RAM and can be closed without affecting Firefox. When you close Firefox these additional processes do not close and will prevent you from reopening Firefox until they are closed. So far the most I have clocked were 50 of them and having to close them manually is a pain. I have tried adjusting my addons and that has not solved the issue. I have a feeling and a believe it is related I am getting an error every time close Firefox:

Problem signature:

 Problem Event Name:	BEX
 Application Name:	firefox.exe
 Application Version:	29.0.0.5224
 Application Timestamp:	5356318a
 Fault Module Name:	StackHash_0a9e
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	00000000
 Exception Offset:	00361be8
 Exception Code:	c0000005
 Exception Data:	00000008
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:

 http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:

 C:\Windows\system32\en-US\erofflps.txt
This has been happening for awhile now and I have tried a few things to fix it, but I just can't seem to narrow down the cause of it. Of the course of a session Firefox will open additional processes http://i13.photobucket.com/albums/a253/ravenillusion/Screenshot2014-05-14144644_zpsedeb97f0.png. Each of these processes is using around 4MB of RAM and can be closed without affecting Firefox. When you close Firefox these additional processes do not close and will prevent you from reopening Firefox until they are closed. So far the most I have clocked were 50 of them and having to close them manually is a pain. I have tried adjusting my addons and that has not solved the issue. I have a feeling and a believe it is related I am getting an error every time close Firefox: Problem signature: Problem Event Name: BEX Application Name: firefox.exe Application Version: 29.0.0.5224 Application Timestamp: 5356318a Fault Module Name: StackHash_0a9e Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: 00361be8 Exception Code: c0000005 Exception Data: 00000008 OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 Read our privacy statement online: http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409 If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

Chosen solution

See if you can get more info on these processes with Process explorer. http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

You can for example check if they're disguised malware by richt clicking on them.

If the processes are started by Firefox, Process Explorer should also be able to close them down all at once.

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 13.0 r0
  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • 5.1.30214.0
  • VLC media player Web Plugin 2.1.3
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • The plugin allows you to have a better experience with Microsoft Lync
  • Shockwave Flash 11.8 r800
  • Coupons, Inc. Coupon Printer 4.0.2.0
  • Raidcall plugin
  • Amazon MP3 Downloader Plugin 1.0.17
  • Winamp Application Detector
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ

Application

  • Firefox 29.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0
  • Support URL: https://support.mozilla.org/1/firefox/29.0/WINNT/en-US/

Extensions

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  • Add to Amazon Wish List Button 1.10 (amznUWL2@amazon.com)
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  • Consumer Input 12171 (ConsumerInput@Compete)
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  • FoxClocks 3.4.14 ({d37dc5d0-431d-44e5-8c91-49419370caa1})
  • GfK Internet-Monitor 13.1.96 (gacela2@nurago.com)
  • NoScript 2.6.8.23 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • OpinionSquare 1.0.0.4 ({C7AE725D-FA5C-4027-BB4C-787EF9F8248A})
  • OpinionSquare Download Support 1.0.1 (osd1-72IMa9XjxezONw@jetpack)
  • Session Manager 0.8.1.1 ({1280606b-2510-4fe0-97ef-9b5a22eafe30})
  • SmartVideo For YouTube 0.979 (mytube@ashishmishra.in)
  • Tab Mix Plus 0.4.1.3.1 ({dc572301-7619-498c-a57d-39143191b318})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 560M
  • adapterDescription2:
  • adapterDeviceID: 0x1251
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 3072
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 3-27-2014
  • driverDate2:
  • driverVersion: 9.18.13.3750
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  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 560M Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.browsewithcaret: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.newtab.url: about:blank
  • browser.places.smartBookmarksVersion: 6
  • browser.search.openintab: True
  • browser.search.param.yahoo-fr: chr-greentree_ff&ilc=12&type=937811
  • browser.sessionstore.max_tabs_undo: 20
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140421221237
  • browser.startup.homepage: about:home
  • browser.startup.homepage_override.buildID: 20140421221237
  • browser.startup.homepage_override.mstone: 29.0
  • dom.max_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 29.0
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  • places.database.lastMaintenance: 1400092527
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  • plugin.state.npadobeaamdetect: 0
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  • plugin.state.npwlpg: 0
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  • privacy.sanitize.migrateFx3Prefs: True
  • security.csp.enable: False
  • security.OCSP.enabled: 0
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  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1398488022

Misc

  • User JS: No
  • Accessibility: No
guigs
  • Administrator
  • Moderator
1045 solutions 11457 answers

Hi avenIllusion, Whoever designs these viruses are not very creative.

  1. make sure there are not more than one installation of Firefox
  2. Troubleshoot Firefox issues caused by malware
  3. StackHash_0a9e -> hotfix as you said http://support.microsoft.com/kb/2494427 or try windows safe mode.

I look forward to your reply!

Hi avenIllusion, Whoever designs these viruses are not very creative. # make sure there are not more than one installation of Firefox #[[Troubleshoot Firefox issues caused by malware]] # StackHash_0a9e -> hotfix as you said [http://support.microsoft.com/kb/2494427] or try windows safe mode. I look forward to your reply!

Question owner

I checked and there is only one install of firefox I scanned my system with 3 different scanners and they all come up clean so there is no infection. Any other ideas?

I checked and there is only one install of firefox I scanned my system with 3 different scanners and they all come up clean so there is no infection. Any other ideas?

Modified by Miss Raven

teleguy 8 solutions 32 answers

Chosen Solution

See if you can get more info on these processes with Process explorer. http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

You can for example check if they're disguised malware by richt clicking on them.

If the processes are started by Firefox, Process Explorer should also be able to close them down all at once.

See if you can get more info on these processes with Process explorer. http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx You can for example check if they're disguised malware by richt clicking on them. If the processes are started by Firefox, Process Explorer should also be able to close them down all at once.

Question owner

Thanks I had forgotten about process explorer. I ran it and it turns out they are being opened by Thunderbird when I click on links in e-mail. I at least have a starting point of where to look now. If you have any ideas of what settings to look at please let me know.

Thanks I had forgotten about process explorer. I ran it and it turns out they are being opened by Thunderbird when I click on links in e-mail. I at least have a starting point of where to look now. If you have any ideas of what settings to look at please let me know.

Question owner

Okay everyone, thank you for your help. I was able to remove an Todo list addon from thunderbird and it solved the issue.

Okay everyone, thank you for your help. I was able to remove an Todo list addon from thunderbird and it solved the issue.