Need help with Firefox Accounts? This article has some solutions to help you get started. If you don’t find an answer here, you can also [[Get community support|get community support]]. *For questions about using Firefox Accounts on Mozilla Support, see [[Firefox Accounts on support.mozilla.org]]. __TOC__ =I’ve created a Firefox Account. What can I do with it?= First of all, thanks for signing up! We created a page to help you understand and make the most of all the great features Firefox Accounts has to offer: [[Access Mozilla Services with Firefox Accounts]] =I’m having trouble verifying my Firefox Account= When you sign up for a Firefox Account or if your [[My sign in was “blocked for security reasons” on Firefox Accounts|sign in is blocked for security reasons]], we will send you an email to confirm that you own the email address connected to the account. This page will help you with verification issues: *[[I'm having problems confirming my Firefox Account]] If you are still having trouble, try creating another Firefox Account with a different email address. You can also create a [https://bugzilla.mozilla.org bugzilla.mozilla.org] account and file a bug report under '''Product:''' ''Cloud Services'', '''Component:''' ''Server: Firefox Accounts'' (you can use [https://bugzilla.mozilla.org/enter_bug.cgi?product=Cloud%20Services&component=Server%3A%20Firefox%20Accounts this link]). =I received an email from Firefox Accounts. What should I do?= Firefox Accounts sends various emails for security purposes and to help guide your experience. You might receive the following emails: <!-- these strings are obsolete - see discussion =="Your Firefox Account password has been successfully changed"== This means that the password was recently changed on your account. If you meant to change your password, then no further action is required. If you are not sure why you got this email, then reset your Firefox Account password immediately. =="Your Firefox Account password has been successfully reset"== This means your password was recently reset. If this was done by you, then no further action is required. If you are not sure why you got this email, then reset your Firefox Account password immediately. <!-- this email is no longer being sent - see discussion =='''You successfully connected your first device to your Firefox Account.'''== This means that you've successfully signed up and verified your Firefox Account, and are ready to use it on your first device. If you are not sure why you got this email, we suggest resetting the Firefox Account password and changing your email password. =="For security reasons your Firefox Account was put on lockdown. To perform account-level activities, please click the link to re-verify your account now"== This email means that we detected suspicious activity with your Firefox Account. You'll need to re-verify your account by clicking the link in the email to be able to access Firefox Accounts. For more information, see [[Suspicious activity on my Firefox Account]]. --> =="Verification code" email== When you receive an email from Firefox Accounts with a six-digit verification code, you must enter the 6-digit verification code on the sign-in page to confirm your account. You may receive a verification code email when you first sign up for a new Firefox Account or if you sign out and later sign back in to your Firefox Account. ;[[Image:FxA-NewAccount-VerificationCode-Email]] =="New sign-in to Firefox" email== You may receive a "New sign-in to Firefox" email with a {button Manage account} button that links to the [https://accounts.firefox.com/settings Firefox Accounts settings page]. ;[[Image:FxAemail-NewSign-in]] This can happen when you sign in to an existing Firefox Account using a new device or profile. If you are not sure why you received this email, we recommend that you reset your Firefox Account password and also change your email password. =="Finish creating your account" email== This email means someone created an account with your email address. If it was you, then please confirm your email. If you are not sure, then do not click the {button Confirm email} link in the Firefox Accounts email. If you confirmed the email by accident, then you should reset the Firefox Account password to avoid security issues. =="Secondary email added" email== You receive an email with a verification code to confirm your secondary email. After entering the code in the verification section, you'll receive a notification in your primary email alerting you that a secondary email has been added to your Firefox account. =How do I change my Firefox Account password?= You can change your password from the [https://accounts.firefox.com/settings Firefox Accounts settings page] by following these steps: [[Template:changesyncpw]] =I don't know my password. How can I set a new password?= If you don't know or forgot your password, you will have to [[#w_how-do-i-reset-my-firefox-account|reset your Firefox Account]]. =How do I reset my Firefox Account?= Use the "Forgot password?" link on any Firefox Accounts sign-in page and follow the prompts to reset your password. This will reset your Firefox Account. Your personal data, such as bookmarks and logins, will no longer be synced to other devices (unless you reset your account with [[Reset your Firefox Account password with Recovery Keys|recovery keys]]). To learn more, see [[I've lost my Firefox Sync account information - What to do]]. =Can I change the email address for my Firefox Account?= Firefox Accounts lets you change your primary email address if you have a secondary email address registered for the account. For more information, see [[Change primary email address on Firefox Accounts]]. =How do I use Firefox Accounts on my devices?= For help setting up and using Firefox Accounts and Sync, see: *[/products/firefox/sync-and-save Sync on Firefox desktop] *[/products/mobile/save-share-and-sync-firefox-android/sync Sync on Firefox for Android] *[[Sync your Firefox bookmaks and browsing history in iOS|Sync on Firefox for iOS]]

Need help with Firefox Accounts? This article has some solutions to help you get started. If you don’t find an answer here, you can also get community support.

• For questions about using Firefox Accounts on Mozilla Support, see Mozilla account on support.mozilla.org.

I’ve created a Firefox Account. What can I do with it?

First of all, thanks for signing up! We created a page to help you understand and make the most of all the great features Firefox Accounts has to offer:

Access Mozilla Services with a Firefox Account

I’m having trouble verifying my Firefox Account

When you sign up for a Firefox Account or if your sign in is blocked for security reasons, we will send you an email to confirm that you own the email address connected to the account. This page will help you with verification issues:

• I'm having problems confirming my Mozilla account

If you are still having trouble, try creating another Firefox Account with a different email address. You can also create a bugzilla.mozilla.org account and file a bug report under Product: Cloud Services, Component: Server: Firefox Accounts (you can use this link).

I received an email from Firefox Accounts. What should I do?

Firefox Accounts sends various emails for security purposes and to help guide your experience. You might receive the following emails:

"Verification code" email

When you receive an email from Firefox Accounts with a six-digit verification code, you must enter the 6-digit verification code on the sign-in page to confirm your account. You may receive a verification code email when you first sign up for a new Firefox Account or if you sign out and later sign back in to your Firefox Account.

"New sign-in to Firefox" email

You may receive a "New sign-in to Firefox" email with a Manage account button that links to the Firefox Accounts settings page.

This can happen when you sign in to an existing Firefox Account using a new device or profile. If you are not sure why you received this email, we recommend that you reset your Firefox Account password and also change your email password.

"Finish creating your account" email

This email means someone created an account with your email address. If it was you, then please confirm your email.

If you are not sure, then do not click the Confirm email link in the Firefox Accounts email. If you confirmed the email by accident, then you should reset the Firefox Account password to avoid security issues.

"Secondary email added" email

You receive an email with a verification code to confirm your secondary email. After entering the code in the verification section, you'll receive a notification in your primary email alerting you that a secondary email has been added to your Firefox account.

How do I change my Firefox Account password?

You can change your password from the Firefox Accounts settings page by following these steps:

1. Click the menu button to open the menu panel.
2. Click your Mozilla account (your email address or sign in).
3. Click Manage Account (or visit https://accounts.firefox.com).
4. On the Mozilla account page, scroll down to the Security section and click the Change button next to Password.
5. Follow the steps to enter your old and new passwords, then click Save to finish.

I don't know my password. How can I set a new password?

If you don't know or forgot your password, you will have to reset your Firefox Account.

How do I reset my Firefox Account?

Use the "Forgot password?" link on any Firefox Accounts sign-in page and follow the prompts to reset your password. This will reset your Firefox Account. Your personal data, such as bookmarks and logins, will no longer be synced to other devices (unless you reset your account with recovery keys). To learn more, see I've lost my Firefox Sync account information - What to do.

Can I change the email address for my Firefox Account?

Firefox Accounts lets you change your primary email address if you have a secondary email address registered for the account. For more information, see Change primary email address on Mozilla account.

How do I use Firefox Accounts on my devices?

For help setting up and using Firefox Accounts and Sync, see:

• Sync on Firefox desktop
• Sync on Firefox for Android
• Sync on Firefox for iOS