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Cannot update Flash Player plugin

Posted

PICTURE of problem, in case you don't feel like reading the step-by-step

  1. I have the latest Firefox 13.0.1. I just updated it 10 minutes ago.
  2. I go to Add-ons Manager > Plugins > Check to see if your plugins are up to date.
  3. It tells me I have Shockwave Flash 11.3 r300, an outdated version. I click the yellow Update button.
  4. This takes me to http://get.adobe.com/flashplayer/. It says, "Your system: Windows 64-bit , English, Firefox." This is correct.
  5. I download the Flash Player exe.
  6. I close Firefox.
  7. I run the Flash Player exe.
  8. In the dialog box that pops up, I select "Let Adobe automatically install updates."
  9. The Flash Player exe then downloads and installs Adobe Flash Player 11.
  10. I receive a notice at the end of installation, "Installation Complete" with a little green check mark.
  11. I restart Firefox.
  12. That Adobe page at http://get.adobe.com/flashplayer/completion/aih/?exitcode=0 automatically opens. It says, "Installation Successful. You are now running Adobe Flash Player"
  13. I go to Add-ons Manager > Plugins > Check to see if your plugins are up to date.
  14. It tells me I have Shockwave Flash 11.3 r300, an outdated version.

Modified by pumkin54

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.3 r300
  • PDF-XChange Viewer Netscape Gecko Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Foxit Reader Plug-In For Firefox and Netscape
  • 5.1.10411.0
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.4.1 for Mozilla browsers
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

Application Basics
Name
Firefox
Version
13.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:13.0) Gecko/20100101 Firefox/13.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Adblock Plus
2.1.1
true
{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Adblock Plus Pop-up Addon
0.4
true
adblockpopups@jessehakanen.net
Download Manager Tweak
0.9.5
true
{F8A55C97-3DB6-4961-A81D-0DE0080E53CB}
Download YouTube Videos as MP4 and FLV
1.4.3
true
{b9bfaf1c-a63f-47cd-8b9a-29526ced9060}
FaviconizeTab
1.0.6
true
faviconizetab@espion.just-size.jp
FireFTP
2.0.5
true
{a7c6cf7f-112c-4500-a7ea-39801a327e5f}
LastPass
2.0.0
true
support@lastpass.com
OpenDownload²
3.2.1
true
{210249CE-F888-11DD-B868-4CB456D89593}
Roomy Bookmarks Toolbar
1.3.6
true
ALone-live@ya.ru
RSS Ticker
12
true
{1f91cde0-c040-11da-a94d-0800200c9a66}
Session Manager
0.7.9
true
{1280606b-2510-4fe0-97ef-9b5a22eafe30}
Tab Mix Plus
0.4.0.2
true
{dc572301-7619-498c-a57d-39143191b318}
TimerFox
0.9.20101216
true
{F382D07F-5CBE-49DA-7F3F-8F27F3AA51D6}
Translate This!
1.8
true
jid0-k75TfRGfOXPHfEZmJ9cKu5eCgLc@jetpack
Xmarks
4.1.0
true
foxmarks@kei.com
Adobe Acrobat - Create PDF
1.0
false
web2pdfextension@web2pdf.adobedotcom
Always on Top
2.1.25
false
{E6C93316-271E-4b3d-8D7E-FE11B4350AEB}
avast! WebRep
7.0.1426
false
wrc@avast.com
FoxyProxy Standard
3.6.2
false
foxyproxy@eric.h.jung
IE Tab Plus
2.0.0.0
false
ietab@ip.cn
Mozilla hotfix
2.0
false
hotfix@mozilla.org
Noia 4 Theme Manager
1.7.2
false
Noia4Options@ArisT2
Pocket
3.0.0
false
isreaditlater@ideashower.com
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
3
browser.sessionstore.max_tabs_undo
15
browser.sessionstore.max_windows_undo
4
browser.startup.homepage_override.buildID
20120614114901
browser.startup.homepage_override.mstone
13.0.1
browser.tabs.closeWindowWithLastTab
false
browser.tabs.loadDivertedInBackground
true
browser.tabs.warnOnClose
false
extensions.lastAppVersion
13.0.1
font.name.serif.x-western
Calibri
gfx.direct3d.prefer_10_1
true
network.cookie.prefsMigrated
true
network.dns.disableIPv6
true
network.dnsCacheEntries
200
network.dnsCacheExpiration
240
network.http.connect.timeout
60
network.http.keep-alive.timeout
300
network.http.max-connections-per-server
16
network.http.max-persistent-connections-per-proxy
12
network.http.max-persistent-connections-per-server
8
network.http.pipelining
true
network.http.proxy.pipelining
true
places.database.lastMaintenance
1341966316
places.history.expiration.transient_current_max_pages
104858
places.history.expiration.transient_optimal_database_size
167772160
plugin.disable_full_page_plugin_for_types
print.print_printer
PDF Complete
print.printer_Canon_Inkjet_PIXMA_iP1500.print_bgcolor
false
print.printer_Canon_Inkjet_PIXMA_iP1500.print_bgimages
false
print.printer_Canon_Inkjet_PIXMA_iP1500.print_command
print.printer_Canon_Inkjet_PIXMA_iP1500.print_downloadfonts
false
print.printer_Canon_Inkjet_PIXMA_iP1500.print_edge_bottom
0
print.printer_Canon_Inkjet_PIXMA_iP1500.print_edge_left
0
print.printer_Canon_Inkjet_PIXMA_iP1500.print_edge_right
0
print.printer_Canon_Inkjet_PIXMA_iP1500.print_edge_top
0
print.printer_Canon_Inkjet_PIXMA_iP1500.print_evenpages
true
print.printer_Canon_Inkjet_PIXMA_iP1500.print_footercenter
print.printer_Canon_Inkjet_PIXMA_iP1500.print_footerleft
&PT
print.printer_Canon_Inkjet_PIXMA_iP1500.print_footerright
&D
print.printer_Canon_Inkjet_PIXMA_iP1500.print_headercenter
print.printer_Canon_Inkjet_PIXMA_iP1500.print_headerleft
&T
print.printer_Canon_Inkjet_PIXMA_iP1500.print_headerright
&U
print.printer_Canon_Inkjet_PIXMA_iP1500.print_in_color
true
print.printer_Canon_Inkjet_PIXMA_iP1500.print_margin_bottom
0.5
print.printer_Canon_Inkjet_PIXMA_iP1500.print_margin_left
0.5
print.printer_Canon_Inkjet_PIXMA_iP1500.print_margin_right
0.5
print.printer_Canon_Inkjet_PIXMA_iP1500.print_margin_top
0.5
print.printer_Canon_Inkjet_PIXMA_iP1500.print_oddpages
true
print.printer_Canon_Inkjet_PIXMA_iP1500.print_orientation
0
print.printer_Canon_Inkjet_PIXMA_iP1500.print_page_delay
50
print.printer_Canon_Inkjet_PIXMA_iP1500.print_paper_data
1
print.printer_Canon_Inkjet_PIXMA_iP1500.print_paper_height
11.00
print.printer_Canon_Inkjet_PIXMA_iP1500.print_paper_size_type
0
print.printer_Canon_Inkjet_PIXMA_iP1500.print_paper_size_unit
0
print.printer_Canon_Inkjet_PIXMA_iP1500.print_paper_width
8.50
print.printer_Canon_Inkjet_PIXMA_iP1500.print_reversed
false
print.printer_Canon_Inkjet_PIXMA_iP1500.print_scaling
1.00
print.printer_Canon_Inkjet_PIXMA_iP1500.print_shrink_to_fit
true
print.printer_Canon_Inkjet_PIXMA_iP1500.print_to_file
false
print.printer_Canon_Inkjet_PIXMA_iP1500.print_unwriteable_margin_bottom
0
print.printer_Canon_Inkjet_PIXMA_iP1500.print_unwriteable_margin_left
0
print.printer_Canon_Inkjet_PIXMA_iP1500.print_unwriteable_margin_right
0
print.printer_Canon_Inkjet_PIXMA_iP1500.print_unwriteable_margin_top
0
print.printer_PDF_Complete.print_bgcolor
false
print.printer_PDF_Complete.print_bgimages
false
print.printer_PDF_Complete.print_command
print.printer_PDF_Complete.print_downloadfonts
false
print.printer_PDF_Complete.print_edge_bottom
0
print.printer_PDF_Complete.print_edge_left
0
print.printer_PDF_Complete.print_edge_right
0
print.printer_PDF_Complete.print_edge_top
0
print.printer_PDF_Complete.print_evenpages
true
print.printer_PDF_Complete.print_footercenter
print.printer_PDF_Complete.print_footerleft
&PT
print.printer_PDF_Complete.print_footerright
&D
print.printer_PDF_Complete.print_headercenter
print.printer_PDF_Complete.print_headerleft
&T
print.printer_PDF_Complete.print_headerright
&U
print.printer_PDF_Complete.print_in_color
true
print.printer_PDF_Complete.print_margin_bottom
0.5
print.printer_PDF_Complete.print_margin_left
0.5
print.printer_PDF_Complete.print_margin_right
0.5
print.printer_PDF_Complete.print_margin_top
0.5
print.printer_PDF_Complete.print_oddpages
true
print.printer_PDF_Complete.print_orientation
0
print.printer_PDF_Complete.print_page_delay
50
print.printer_PDF_Complete.print_paper_data
1
print.printer_PDF_Complete.print_paper_height
11.00
print.printer_PDF_Complete.print_paper_size_type
0
print.printer_PDF_Complete.print_paper_size_unit
0
print.printer_PDF_Complete.print_paper_width
8.50
print.printer_PDF_Complete.print_reversed
false
print.printer_PDF_Complete.print_scaling
1.00
print.printer_PDF_Complete.print_shrink_to_fit
true
print.printer_PDF_Complete.print_to_file
false
print.printer_PDF_Complete.print_unwriteable_margin_bottom
0
print.printer_PDF_Complete.print_unwriteable_margin_left
0
print.printer_PDF_Complete.print_unwriteable_margin_right
0
print.printer_PDF_Complete.print_unwriteable_margin_top
0
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
NVIDIA GeForce GTX 460
Vendor ID
0x10de
Device ID
0x0e24
Adapter RAM
1023
Adapter Drivers
nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Driver Version
8.17.13.142
Driver Date
5-15-2012
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (NVIDIA GeForce GTX 460 ) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS Util
3.13.4.0
3.13.4.0
NSS SSL
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC
NSS S/MIME
3.13.4.0 Basic ECC
3.13.4.0 Basic ECC

jscher2000
  • Top 10 Contributor
2365 solutions 20922 answers

Helpful Reply

I tried the update and it worked for me, but of course that doesn't help you...

If you go back to the "About" page for Flash, does it show that you're running the .265 update?

http://www.adobe.com/software/flash/about/

Question owner

Hm, no, it's saying "You have version 11,3,300,262 installed." I'm confused because on the page where I download the Flash Player exe, it says I'm downloading "Adobe Flash Player 11.3.300.265 (9.37 MB)." But apparently that's not what's actually getting downloaded and installed.

Do you know where I could find this mysterious .265, without relying on the Adobe installer to download it?

Thanks.

cor-el
  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

Chosen Solution

See also:

jscher2000
  • Top 10 Contributor
2365 solutions 20922 answers

Sometimes files are locked and updates get deferred. You might try restarting Windows to make sure that the previous update was completed.

Question owner

I went to the link cor-el posted and found a Flash Player uninstaller. I completely uninstalled Flash and then reinstalled it. Ta da, version 11.3.300.265!

Thanks a lot, guys, for your help! :)

delilah 0 solutions 8 answers

I rebooted and YES it now indicates the latest version of Flash. Thanks!