Sorry, no help....any number I can call to have someone walk me through this?

As with most browsers and other free products, there is no telephone support for Firefox. It sounds as though you might be trying to turn the Menu Bar '''''on'''''; it is defaulted as off in Vista and Windows 7. See the following for instructions: *https://support.mozilla.org/en-US/kb/common-questions-after-upgrading-firefox-36#w_why-are-the-menus-file-edit-view-etc-missing *Other common questions after upgrading from Firefox 3.6.x: https://support.mozilla.org/en-US/kb/common-questions-after-upgrading-firefox-36 '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.''' ------------------------- Not related to your question, but... You may need to update some plug-ins. Check your plug-ins and update as necessary: *Plug-in check --> http://www.mozilla.org/en-US/plugincheck/ *'''''Adobe Shockwave for Director Netscape plug-in''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox] *'''''Adobe PDF Plug-In For Firefox and Netscape''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox] *'''''Shockwave Flash''''' (Adobe Flash or Flash): [https://support.mozilla.org/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox] *'''''Next Generation Java Plug-in for Mozilla browsers''''': [https://support.mozilla.org/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]