Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Αναζήτηση στην υποστήριξη

Προσοχή στις απάτες! Δεν θα σας ζητήσουμε ποτέ να καλέσετε ή να στείλετε μήνυμα σε κάποιον αριθμό τηλεφώνου ή να μοιραστείτε προσωπικά δεδομένα. Αναφέρετε τυχόν ύποπτη δραστηριότητα μέσω της επιλογής «Αναφορά παραβίασης».

Μάθετε περισσότερα

Αυτό το νήμα έκλεισε και αρχειοθετήθηκε. Κάντε νέα ερώτηση αν χρειάζεστε βοήθεια.

Firefox get white screen

  • 4 απαντήσεις
  • 3 έχουν αυτό το πρόβλημα
  • 287 προβολές
  • Τελευταία απάντηση από casper rues

more options

When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, There is nothing I can do The crash log is here: bp-c489f92a-e918-43ba-ab0b-589210240812

When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, There is nothing I can do The crash log is here: bp-c489f92a-e918-43ba-ab0b-589210240812

Επιλεγμένη λύση

I turned off "Automatically enable hardware acceleration", and it worked. Something could be wrong with AMD Graphics Drivers.

Προβολή απάντησης εντός συζήτησης 👍 2

Όλες οι απαντήσεις (4)

more options

1940630798

When I play any video on https://www.bilibili.com/ this chinese website After finish the video,The Firefox get white screen and crash And this happen every single time, There is nothing I can do The crash log is here: bp-c489f92a-e918-43ba-ab0b-589210240812

Same problem. The issue started from ver 129.0. When the video in Bilibili ended, the website froze. I manually turned off all extensions and themes, but it didn't work. However, I enabled troubleshooting mode and the website worked fine.

Test url: https://www.bilibili.com/video/BV1bw4m1a7ZJ/

more options

Hi

Thank you for that crash log. Looking at it, there appears to be a problem with a AMD driver installed on your computer. As a first step I recommend that you make sure that this is completely up to date.

more options

Επιλεγμένη λύση

I turned off "Automatically enable hardware acceleration", and it worked. Something could be wrong with AMD Graphics Drivers.

more options

sider said

I turned off "Automatically enable hardware acceleration", and it worked. Something could be wrong with AMD Graphics Drivers.

It sounds like turning off "Automatically enable hardware acceleration" worked for someone else, likely due to an issue with AMD graphics drivers. You might want to give this a try and see if it resolves your white screen problem too. If it helps, it could be a graphics driver compatibility issue.