Did you move your website to Squarespace recently?

When I follow a link from Google, like https://bigelowdesignco.com/our-services, I get a certificate error. After clicking the Advanced button, it says:

Firefox does not trust this site because it uses a certificate that is not valid for bigelowdesignco.com. The certificate is only valid for the following names: *.web-repository.com, web-repository.com

When I use Firefox's DNS Lookup tool (about:networking#dnslookuptool), I noticed that the first address does not look like the others (I added the respective owners of the IP address):

IPs 34.202.63.170 - Amazon Web Services 198.49.23.144 - Squarespace 198.49.23.145 - Squarespace 198.185.159.144 - Squarespace 198.185.159.145 - Squarespace

When I use an online DIG utility, the addresses display in a different order each time. For example, in this case, one of the Squarespace addresses was listed first:

; <<>> DiG 9 <<>> @localhost bigelowdesignco.com A
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 62419
;; flags: qr rd ra; QUERY: 1, ANSWER: 5, AUTHORITY: 0, ADDITIONAL: 0

;; QUESTION SECTION:
;bigelowdesignco.com.		IN	A

;; ANSWER SECTION:
bigelowdesignco.com.	14400	IN	A	198.185.159.145
bigelowdesignco.com.	14400	IN	A	34.202.63.170
bigelowdesignco.com.	14400	IN	A	198.49.23.144
bigelowdesignco.com.	14400	IN	A	198.49.23.145
bigelowdesignco.com.	14400	IN	A	198.185.159.144

If that pattern holds, it could be DNS roulette for website visitors.

Could you check with your DNS provider about that odd address and see whether it needs to be removed?

Interesting. My website has always been on Squarespace. The only thing that has recently changed was that I created a subdomain that communicates with a CRM I was using to create for a separate landing page and email marketing. That is using the subdomain connect.bigelowdesignco.com. This subdomain redirects people to the actual url of my landing page which is bigelowdesignco.easyfunnels.io

Attached is an image with the DNS records I added to link the domains together. I'm assuming this must be where the issue is. Is there a way to fix this issue with the DNS records and subdomain, or should I just get an entirely different domain for my landing page to circumvent the issue?

I know this is moving towards something kind of off topic from Firefox at this point, but any help is appreciated.

I think you need to remove the new address from the @ level and figure out how to restrict it to the subdomain.

Also, just in case any of the info in the second attachment is sensitive, I suggest editing your reply to delete it.

I have found some problems using my web site, chalkieauthor.co.uk, and also logging into the squarespace site when using Firefox. I've been using Squarespace for less than a month. Problem 1 appeared today: I cannot log in, despite having the correct email address and password. Changing to Chrome and using the same (typed email address and pasted the password from FF) I logged in fine. The login page doesn't work properly in Firefox either, the alternative login (using recovery code) is absent. Problem 2 was already there: google reCaptcha is integrated into their forms but it fails every time on firefox. Works every time on Chrome. Problem 2a is that the cookie banner displays for a few milliseconds ort not at all in Firefox, it displays proerly in Chrome.

I lack the expertise to dig into the guts of what is happening but would appreciate some advice. There was a recent upgrade to Firefox, I believe.

Hi david875, it sounds like one or more files is blocked. Firefox's Tracking Protection feature, and extensions that counter ads and tracking, may break websites that embed third party content (meaning, from a secondary server).

(A) The shield icon toward the left end of the address bar usually turns a bit purplish when content is blocked. Click the icon to learn more or make an exception. See:

• Enhanced Tracking Protection in Firefox for desktop
• Total Cookie Protection and website breakage FAQ

(B) Extensions such as Adblock Plus, Blur, Disconnect, DuckDuckGo Privacy Essentials, Ghostery, NoScript, Privacy Badger, uBlock Origin or uMatrix may block required elements on a site. Usually you can find a toolbar button for each add-on to manage blocked content in a page. There may or may not be a number on the icon indicating the number of blocked items; you sometimes need to click the button to see what's going on and test whether you need to make an exception for this site.

Any difference?