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Firefox will not load anymore

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  • Τελευταία απάντηση από cor-el

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I cannot get Firefox to load. I have tried uninstalling, then reinstall. When I click on the icon, it pauses for a few seconds, but will not load.

I cannot get Firefox to load. I have tried uninstalling, then reinstall. When I click on the icon, it pauses for a few seconds, but will not load.

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Here is the crash report. AdapterDeviceID: 0x1916 AdapterDriverVersion: 27.20.100.9171 AdapterSubsysID: 06df1028 AdapterVendorID: 0x8086 AvailablePageFile: 6073012224 AvailablePhysicalMemory: 1474138112 AvailableVirtualMemory: 138531425841152 BackgroundTaskMode: 0 BuildID: 20240425211020 CPUMicrocodeVersion: 0xcc CrashTime: 1715265944 DOMFissionEnabled: 1 DOMIPCEnabled: 1 HeadlessMode: 0 InstallTime: 1714503592 LastStartupWasCrash: 1 ModuleSignatureInfo: {"Avast Software s.r.o.":["aswJsFlt.dll","aswhook.dll","snxhk.dll"],"Microsoft Windows":["Windows.Globalization.dll","DWrite.dll","BCP47mrm.dll","Windows.UI.dll","InputHost.dll","Bcp47Langs.dll","textinputframework.dll","directmanipulation.dll","twinapi.dll","Windows.UI.Immersive.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","ktmw32.dll","winmm.dll","dhcpcsvc6.DLL","npmproxy.dll","dbgcore.dll","dhcpcsvc.dll","winnsi.dll","version.dll","mscms.dll","ColorAdapterClient.dll","twinapi.appcore.dll","WindowManagementAPI.dll","wshbth.dll","netprofm.dll","nlaapi.dll","propsys.dll","WinTypes.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","uxtheme.dll","dwmapi.dll","windows.storage.dll","dbghelp.dll","wtsapi32.dll","wsock32.dll","kernel.appcore.dll","dxgi.dll","ntmarta.dll","IPHLPAPI.DLL","dnsapi.dll","mswsock.dll","cryptbase.dll","wldp.dll","msasn1.dll","winsta.dll","devobj.dll","userenv.dll","profapi.dll","ucrtbase.dll","cfgmgr32.dll","wintrust.dll","bcryptPrimitives.dll","bcrypt.dll","crypt32.dll","win32u.dll","msvcp_win.dll","gdi32full.dll","KERNELBASE.dll","imm32.dll","msvcrt.dll","shlwapi.dll","oleaut32.dll","SHCore.dll","ws2_32.dll","msctf.dll","sechost.dll","clbcatq.dll","psapi.dll","gdi32.dll","combase.dll","shell32.dll","ole32.dll","advapi32.dll","setupapi.dll","rpcrt4.dll","kernel32.dll","nsi.dll","user32.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","gkcodecs.dll","nss3.dll","lgpllibs.dll","mozglue.dll"]} Notes: FP(D00-L1000-W0000100-T000) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 17 StartupCacheValid: 0 StartupCrash: 1 StartupTime: 1715265943 SubmittedFrom: Client SystemMemoryUsePercentage: 82 Throttleable: 1 TotalPageFile: 16996012032 TotalPhysicalMemory: 8406077440 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 4.07175 Vendor: Mozilla Version: 125.0.3

This report also contains technical information about the state of the application when it crashed.

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Did you recently uninstall an application that was using Visual C+ runtime components?

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

Download the latest vc_redist.x64 and vc_redist.x86 files.

You need to reboot the computer.



Do you get the crash reporter when this happens ?

If you have submitted crash reports, please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help -> More Troubleshooting Information" (about:support).

  • click the "All crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternately, you can open about:crashes via the location/address bar.

See "Viewing reports outside of Firefox":


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