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Pocket account merge broken

Firefox Εγκατάσταση και ενημερώσεις
Ο/Η Paul απάντησε 3 έτη πριν
rohitetc
rohitetc

Hello,

I have an active Pocket subscription for more than 8 years now. I wanted to migrate it to use Firefox accounts. However, by mistake I created a new firefox account using the signup journey - and I used a different email for this. When I logged into my Pocket account, it asked me to update and I did. I said I'd want to login to my Firefox account using my new account - so typed in my new email address and signin. It was actually prompting me to just enter password and continue using my old account - but I declined and changed the email to login to my new account. I was hoping both these would be merged. But they didnt' and after a bit of to and fro, I changed my new Firefox accounts email to the one that I'm already using for my Pocket account and did the same signup journey. They are merged now but I've got no data in my pocket - it's like a new account.

Please can someone help?

Thanks.

Hello, I have an active Pocket subscription for more than 8 years now. I wanted to migrate it to use Firefox accounts. However, by mistake I created a new firefox account using the signup journey - and I used a different email for this. When I logged into my Pocket account, it asked me to update and I did. I said I'd want to login to my Firefox account using my new account - so typed in my new email address and signin. It was actually prompting me to just enter password and continue using my old account - but I declined and changed the email to login to my new account. I was hoping both these would be merged. But they didnt' and after a bit of to and fro, I changed my new Firefox accounts email to the one that I'm already using for my Pocket account and did the same signup journey. They are merged now but I've got no data in my pocket - it's like a new account. Please can someone help? Thanks.

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Paul
Paul
  • Συντονιστής
  • Κορυφαίοι 10 εθελοντές

Hi

I recommend that you contact the Pocket support team for help with this. You can reach them at:

https://help.getpocket.com/