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there is no pop up window asking for the password for outgoing sever

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gregpeter
gregpeter

Amazing. I have been trying for weeks to find a way to ask this question. My email provider updated their system. Since then, I can receive emails, but i cannot send. WE used hours to find out why it didnt work. When we go to the outgoing server area, the system doesnt ask for my password so that i can start receiving mails In other words, there is no place in the outgoing server area where we can add my password This is a problem, and we simply dont know what to do Thanks Greg - Denmark

Amazing. I have been trying for weeks to find a way to ask this question. My email provider updated their system. Since then, I can receive emails, but i cannot send. WE used hours to find out why it didnt work. When we go to the outgoing server area, the system doesnt ask for my password so that i can start receiving mails In other words, there is no place in the outgoing server area where we can add my password This is a problem, and we simply dont know what to do Thanks Greg - Denmark

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christ1
christ1
  • Top 25 Contributor
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Thunderbird prompts you for a password when it needs one. So for the outgoing server, this is when you attempt to send a message. If you don't get a prompt upon sending, Thunderbird fails to connect to the server. In that case see https://support.mozilla.org/kb/cannot-send-messages

gregpeter
gregpeter Ιδιοκτήτης ερώτησης

Maybe you are misunderstanding the question.

There is nowhere in settings where i can add my password.

And thunderbird does not ask for my password so that it can be sent

Nothing happens.

Before my provider upgraded his mail system Roundcube

Everything worked properly, now i cannot send emails through thunderbird because the system does not ask for a password, and there is nowhere in the system to input a password for the outgoing server

Matt
Matt
  • Top 10 Contributor

It is you that does not understand.

Thunderbird uses the passwords it holds in the password manager On the toolbar > Options > Security > passwords > Saved passwords button.

If the password manager does not have a password Thunderbird asks for it. The dialog also contains an option to save the password once entered.

This is not 100% foolproof. There are occasions when the password is not requested. These normally are;

  • When the account settings have authentication set to none.
  • When the anti virus think it knows better and it saves passwords in some form of Vault. Norton's is one that does this
  • a dedicated password manager is installed like lastpass.
  • You have an incompatible add-on installed try safe mode to see if it is so. (Hold shift while clicking to start Thunderbird and continue in safe mode when prompted)