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Why can't I get the Norton Toolbar? In menu, add-ons,extensions, it says Norton toolbar is incompatible & disabled.

Δημοσιεύτηκε

I can't get norton toolbar for firefox 36. Have run Norton live update repeatedly; it updated everything fine and applied a patch. When I go to firefox menu>add-ons>extensions, Norton toolbar is grayed out and says it is incompatible with with firefox 36, and is disabled. Help!! I need my Norton vault.

I can't get norton toolbar for firefox 36. Have run Norton live update repeatedly; it updated everything fine and applied a patch. When I go to firefox menu>add-ons>extensions, Norton toolbar is grayed out and says it is incompatible with with firefox 36, and is disabled. Help!! I need my Norton vault.

Επιλεγμένη λύση

hi Cathie7372, according to Norton the latest version of the toolbar compatible with firefox 36 is 2014.7.10.26 - yours shows as 2014.7.10.16...

as norton distributes the updates themselves we probably aren't able to help much - please contact norton's support if you aren't receiving the latest update even after running liveupdate repeatedly. they should be able to help you getting their product up-to-date.

Ανάγνωση απάντησης σε πλαίσιο 3

Επιπρόσθετες λεπτομέρειες συστήματος

Εγκατεστημένα αρθρώματα

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.10
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.71.2 for Mozilla browsers
  • Shockwave Flash 16.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.5.155
  • 5.1.30514.0
  • iTunes Detector Plug-in

Εφαρμογή

  • Firefox 36.0.1
  • Πλατφόρμα χρήστη: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0
  • URL υποστήριξης: https://support.mozilla.org/1/firefox/36.0.1/WINNT/en-US/

Επεκτάσεις

  • Norton Toolbar 2014.7.10.16 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Ανενεργό)

Javascript

  • incrementalGCEnabled: True

Γραφικά

  • adapterDescription: NVIDIA GeForce 6150 LE
  • adapterDescription2:
  • adapterDeviceID: 0x0241
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvd3dum
  • adapterDrivers2:
  • adapterRAM: 64
  • adapterRAM2:
  • adapterSubsysID: 01ed1028
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 300
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 1-31-2013
  • driverDate2:
  • driverVersion: 9.18.13.783
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedGfxCard']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 6150 LE Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Τροποποιημένες προτιμήσεις

Διάφορα

  • JS Χρήστη: Όχι
  • Προσβασιμότητα: Όχι
philipp
  • Top 25 Contributor
  • Moderator
5330 λύσεις 23532 απαντήσεις
Δημοσιεύτηκε

Επιλεγμένη λύση

hi Cathie7372, according to Norton the latest version of the toolbar compatible with firefox 36 is 2014.7.10.26 - yours shows as 2014.7.10.16...

as norton distributes the updates themselves we probably aren't able to help much - please contact norton's support if you aren't receiving the latest update even after running liveupdate repeatedly. they should be able to help you getting their product up-to-date.

hi Cathie7372, [https://community.norton.com/en/blogs/product-update-announcements/firefox-36-support-norton-toolbar according to Norton] the latest version of the toolbar compatible with firefox 36 is 2014.7.10.26 - yours shows as 2014.7.10.'''16'''... as norton distributes the updates themselves we probably aren't able to help much - please contact norton's support if you aren't receiving the latest update even after running liveupdate repeatedly. they should be able to help you getting their product up-to-date.
Sassy247 0 λύσεις 11 απαντήσεις
Δημοσιεύτηκε

I upgraded to FF40 after reading norton had a patch for the toolbar. Unfortunately, I didn't see the part that said they didn't have one for the standalone toolbar yet. My norton toolbar ended up disabled. There was no button to enable, no button to remove either. It was just in the list of addons disabled! I reported to mozilla that I was not happy and wanted my toolbar back! Well, now all norton toolbar versions have patches. I had to update the toolbar several times and then update FF40 to FF40.0.3 and restart my system a few times and finally there was an "enable" button! Yippee! I finally got my norton toolbar back!

I upgraded to FF40 after reading norton had a patch for the toolbar. Unfortunately, I didn't see the part that said they didn't have one for the standalone toolbar yet. My norton toolbar ended up disabled. There was no button to enable, no button to remove either. It was just in the list of addons disabled! I reported to mozilla that I was not happy and wanted my toolbar back! Well, now all norton toolbar versions have patches. I had to update the toolbar several times and then update FF40 to FF40.0.3 and restart my system a few times and finally there was an "enable" button! Yippee! I finally got my norton toolbar back!