Frequent crashes (/questions/970544)
In the last week Firefox has started crashing on a regular basis. I removed it and reinstalled the newest version, which, by the way caused it to crash more often. I have run malware scans and run virus scans daily. My reports of the crashes don't always go through, but I have never received any response to the ones that do. I am doing job searches and this is very frustrating as many times I am in the middle of a detailed job application and I lose it when the crash occurs.
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:
- bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
You can find the Report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).
- Click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.
If necessary then you can open about: pages via the location/address bar.
See:
- http://kb.mozillazine.org/Mozilla_Crash_Reporter
- https://support.mozilla.org/kb/Mozilla+Crash+Reporter
You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.
Try to disable OMTC and leave hardware acceleration in Firefox enabled.
- about:config page: layers.offmainthreadcomposition.enabled = false
- http://kb.mozillazine.org/about:config
You can try to disable hardware acceleration in Firefox.
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
You need to close and restart Firefox after toggling this setting.