Hi CheckMate, in threads where I've replied, a lot of users were happy to disable the Realplayer plugin as the easiest solution for them; they might never even have noticed that feature. I'm not aware that anyone has taken a census of which is the best answer for the most users, but characterizing that option as "just plain stupid" and saying it "should be removed" disregards the considerable inconvenience you would be imposing on those users who simply wish to watch videos rather than downloading them.

@jscher2000

Hi,jscher2000

I don't know how many users might be telling you they don't care about downloading videos. The fact is that most people do and this "stupid" and inappropriate article  does  not address that, (that's why I quoted typical responses from very irate users" and referred to the fact that I'm getting those grateful responses from many users),on other threads. It's quite obvious from what I said in both comments ( there's ref. to the first, fuller explanations). I'm not disregarding the "considerable inconvenience this would impose" on any one. But this article imposes the "considerable inconvenience" of 1- Not telling users what to do if this doesn't work (until only a couple of days ago when they added the option to roll back the update as a last resort) and 2-Assumes that the average FF user doesn't care about downloading videos. 3-It implies that you shouldn't be able to download videos with RealPlayer using Firefox. I never said that this was the only solution. My point was that rolling back the update was the ONLY appropriate workaround that will allow you to do both. Obviously, if you don't care about that, then go ahead and follow these moronic steps. But really, these steps only refer to users of BOTH FF and RealPlayer. So when you say some people might not have even noticed that feature, that really makes no sense. Nobody installs RealPlayer because they don't care about downloading videos. But I can certainly understand how for some users, disabling the extension is the easiest for them. I actually said that in both comments where I said they can even simply leave the extension disabled (if it allows them too see videos and use another browser to download videos. Obviously this implies they don't have to download anything and don't have to roll back the update.If that article had, for example, made it clear that this is ONLY for people who don't care about downloading videos with any browser, with a reference to other choices if they do, I'd have no problem with it.

        Second, as I clearly said in both major posts, disabling RealPlayer's extension  or even the Web Download and Recording does not work for many to even allow you to see videos at all, but maybe you didn't read that it not only didn't work for me but also it didn't work for a Level Three Case Manager I know. Third, I certainly did give the option  to simply allow Firefox to disable the extension and simply use another browser to download videos . I think it was quite obvious from all that I said in both comments, that what's totally inappropriate is that it doesn't even work for many people and if it does, and that's all you want, I clearly said the it DOES enable some users to see videos. Do I really have feed people pablum by spelling it out that if that's all they want, fine? That's certainly NOT my criticism. And it's NOT the criticism of the many users that were so grateful to me for explaining the appropriate choices . The difference between that article which touts  the Firefox and Adobe party  line is that I'm trying to explain that people have do choices here which that article and defenders of that article not only don't describe, they're  downright misleading. Did it ever occur to you that if not being able to view videos issue is caused by a conflicting interaction between this 11.3 disaster and RealPlayer, and if the ONLY way you can even get the RealPlayer Record Plugin Extension is by intentionally installing RealPlayer, how can you say that people don't care about using RealPlayer to download videos if they've installed it? That's what it's for! It's also by far, the best video downloader and yes, I've tested a few of them.

     These supposed troubleshooting steps come straight from Adobe. And on one Adobe page it says clearly that Adobe does not support a configuration with RealPlayer. If you can't see the clear bias in Adobe's statement, in conjunction with their inappropriate steps to do everything short of rolling back that update, starting with the disabling RealPlayer, you really should read Adobe's site because I have. They have a clear and obvious bias against RealPlayer, and Firefox is parroting Adobe. And on the Runtime Announcements page before the newest crash fix update they even Adobe was recommending the rollback (that's now removed). That's why I said that if Firefox is trying to push people straight to Chrome, they're doing a great job and I meant it. I also stand by what I said that that article was downright stupid and never should have been approved. Yes, I saw the proposal on SUMO and although I could see it coming  I started speaking out because so many upset users were complaining about why Firefox was blaming RealPlayer by making it impossible to download videos. Also, the title of this thread is that Adobe Flash is not working in FF13. "Working" does not necessarily mean only not seeing videos. If the "fix" involves disabling the ability to use RealPlayer, then that is NOT a good solution, although you can certainly do that as one of the simplest solutions and I said that.You assume that some users are happy to see videos again because they may not even know what the extension is for . I assume they're happy because no one told them what it's for.

     One last point. Did it occur to you that some users are so inexperienced that if these steps do enable them to see videos they think it's a successful workaround only because the article says so and because they haven't been told there are better options if they want them? I think it's obvious that's a lot more considerably inconvenient than what I'm telling them.

CheckMate: TL;DR!

You realize the Knowledge Base is maintained by volunteers like ourselves. If you think you can craft a paragraph that helps users make the wisest choice for their situation, without making them more confused, or worrying them that this is an epic decision, go ahead and submit it.

Hello jscher2000,

Thank you for helping me thus far. I've already rolled back to flash 10.3 but still no dice. I also do not use realplayer to download my videos. As mentioned i'm using a firefox plug from flashvideodownloader.org.

cheers!

Hi Neuro_d, I'm not familiar with how the FVD software works. If you temporarily disable the plugin does that make any difference?

A more comprehensive way to check for add-on conflicts is to use Firefox's Safe Mode.

First, I recommend backing up your Firefox settings in case something goes wrong. See Back up and restore information in Firefox profiles. (You can copy your entire Firefox profile folder somewhere outside of the Mozilla folder.)

Next, restart Firefox in Firefox's Safe Mode (Diagnose Firefox issues using Troubleshoot Mode) using

Help > Restart with Add-ons Disabled

In the Safe Mode dialog, do not check any boxes, just click "Continue in Safe Mode."

Open the Add-ons pane, Plugins section, and disable everything except Shockwave Flash and your downloader, then test various video sites. Any difference?

jscher2000

re:  "CheckMate TL:DR!"??? That's a great way to remain ignorant! But I didn't write it for you, rather for the people whom you're confusing.  Is this short enough for you to read or would you like fewer syllables? Relax, I won't be posting on your precious thread again.

The OP marked this thread as solved.

Moderator is locking this thread as it has degenerated to "name calling".