Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

Can't use existing Passkey for login under Firefox . Firefox requires a physical Key (USB Stick)

J. Rettig

Normally I use a passkey (finger print) to log in to my several accounts. However, Firefox always requires an physical key, i.e. USB-stick, but I don't have an USB stick, I want to login with my fingerprint as I do with all my accounts but Firefox is unable to offer a finger print login, very disappointing!!!

Normally I use a passkey (finger print) to log in to my several accounts. However, Firefox always requires an physical key, i.e. USB-stick, but I don't have an USB stick, I want to login with my fingerprint as I do with all my accounts but Firefox is unable to offer a finger print login, very disappointing!!!

All Replies (1)

(You haven't submitted the troubleshooting data that would include details like your exact Windows revision. Which version/year you're running?)

Where are the passkeys stored? support.microsoft.com/en-us/accounts-billing/security/manage-your-saved-passkeys — If provided by your Windows Hello, have you granted the permission to access the credentials? learn.microsoft.com/en-us/windows/security/identity-protection/passkeys/

Bia biabia

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.