all of my bookmarks are missing & my downloads
Help! My bookmarks tool bar is missing & I cant recover it because your instructions for locating the menu bar don't match what your instructions display. There is NO AltGr displays a bookmark menu BUT I CANT MOVE IT TO MY TOOL BAR. There is NO selected tab, NO menu bar; NO bookmark tool displayed. I have also lost all of my downloads. This has happened in the last month; everything was fine. I am 82 years old & NOT a techie so expect better help than I have received so far during the last frustrating 2 hours of trying to follow Firefox instructions that DO NOT APPLY TO ME. Also the "add images" function @ bottom of this page won't let me send you a copy of the instructions you display to select the bookmark menu bar ... I click on the picture of the problem & nothing happens ... just dead no access to select pictures either.
I have NOT changed my internet provider; I have not changed any settings. This all happened two weeks ago. Called internet provider & they said it was Firefox issue!!! Very unhappy.
All Replies (2)
right click the toolbar > Customise toolbar Bottom left there is an option to show toolbars etc.
instructions for locating the menu bar don't match what your instructions display.
Interesting, you could have show what that was so someone here could help
By the way the people here are not Mozilla development team so who the 'your' are is well . . . a bit sketchy
Anyway hope top two line of text help.
All the best
The article Customize Firefox controls, buttons and toolbars has the pictures where to set the toolbars, or for simplicity Bookmarks Toolbar - Display your favorite websites at the top of the Firefox window right in the beginning. (I just checked and the article matches your version.)
I'm afraid you're not looking into a missing toolbar per se, it sounds more like your whole browser was reset into factory defaults — did your home page settings or older browsing history also disappear at the same time?
If Firefox starts up after an update without your bookmarks and other settings, check whether your data is available in a different profile:
Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it. The About Profiles page will open. This page should list at least one profile and could list many.
The profile that Firefox is currently using will show:
This is the profile in use and it cannot be deleted.
Please do not delete anything here; don't use any Remove buttons.
Do you have another profile named default or default-longnumber listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.
If it isn't what you want, simply close that new window.
If it IS what you want, click the Set as default profile button for that profile on the about:profiles page. Firefox will use it automatically at the next startup.
For more information see Recover user data missing after Firefox update or reinstall.
Note: If your bookmarks are not available in another Firefox profile, see Recover lost or missing Bookmarks for other solutions.
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