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unable to log in yahoo mail account on firefox

  • 1 ŋuɖoɖo
  • 0 masɔmasɔ sia le wosi
  • Nuɖoɖo mlɔetɔ Denys

hanyangwang
hanyangwang

I can't log in yahoo mail on firefox, but I can log in if I change to microsoft edge even if I turn off ad blocker, and add yahoo in exceptions for enhanced tracking protection

I can't log in yahoo mail on firefox, but I can log in if I change to microsoft edge even if I turn off ad blocker, and add yahoo in exceptions for enhanced tracking protection

All Replies (1)

Denys
Denys
  • Moderator
  • Top 10 Contributor

Hi,

Sorry to hear that. Please try the following standard troubleshooting steps that may resolve the issue (feel free to skip those that you've already done):

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon at the left of the address bar.
    • If ETP is enabled, try disabling it.
  2. If the problem is not fixed, try clearing Firefox cache.
  3. If it does not help, also try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
  4. If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.

Does any of that help? Looking forward to your update!

Bia biabia

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