Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

https://crash-stats.mozilla.com/about/throttling

  • 4 wótegrona
  • 1 ma toś ten problem
  • 9 naglědow
  • Slědne wótegrono wót cor-el

more options

firefox shutting down randomly. these are the last few crash reports:

bp-a6b33667-e921-4f60-ae2e-8d8bf2140131 24/1/2014 3:11 PM fa3ab352-09d0-4548-bdd7-828f6aa3ab02 23/1/2014 1:23 AM 441b64de-613e-4c26-a1b5-6b0fffbd784f 5/1/2014 11:27 PM 5808a661-f29c-4dd8-88ef-6503f2129dda 5/1/2014 7:14 AM 16bca51d-2fb5-42a4-9e10-67a0d354dd02 3/1/2014 9:31 AM 00614211-711c-4309-80bf-5805af6cee97 1/1/2014 4:19 PM e8d5f294-9eb2-4a8c-b20b-09e7d627e63c 1/1/2014 4:19 PM

firefox shutting down randomly. these are the last few crash reports: bp-a6b33667-e921-4f60-ae2e-8d8bf2140131 24/1/2014 3:11 PM fa3ab352-09d0-4548-bdd7-828f6aa3ab02 23/1/2014 1:23 AM 441b64de-613e-4c26-a1b5-6b0fffbd784f 5/1/2014 11:27 PM 5808a661-f29c-4dd8-88ef-6503f2129dda 5/1/2014 7:14 AM 16bca51d-2fb5-42a4-9e10-67a0d354dd02 3/1/2014 9:31 AM 00614211-711c-4309-80bf-5805af6cee97 1/1/2014 4:19 PM e8d5f294-9eb2-4a8c-b20b-09e7d627e63c 1/1/2014 4:19 PM

Wšykne wótegrona (4)

more options

Try updating Adobe Flash to the latest 12.0 version.
http://get.adobe.com/flashplayer/

more options

That is a problem with the Flash plugin.

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin
more options

The crash continues

more options

Firefox doesn't send all crash reports in case you crash a lot with the same signature and throttles the crashes as shown by the trailing /about/throttling to avoid overload issues on the crash report server.

Did you try the Flash troubleshooting steps in the KB article?

You can also try to update to Firefox 27 via "Help > About".