There is no "Tools" on the Firefox button menu. If you will reply with a link to the help page that says there is a "Tools" item on the Firefox button menu, we will get it corrected. Either of these will work: *Firefox button > Options > Options >Advanced > Network, Offline Storage section > Clear Now *Press the ALT key or the F10 key, the Menu Bar '''''temporarily''''' appears, on the Menu Bar click Tools > Options >Advanced > Network, Offline Storage section > Clear Now See --> https://support.mozilla.com/en-US/kb/Options%20window%20-%20Advanced%20panel#w_network-tab '''If this reply solves your problem, please click "Solved It" next to this reply when <u>signed-in</u> to the forum.''' ------------------------- Not related to your question, but... You may need to update some plug-ins. Check your plug-ins and update as necessary: *Plug-in check --> http://www.mozilla.org/en-US/plugincheck/ *Adobe Shockwave for Director Netscape plug-in: [https://support.mozilla.com/en-US/kb/Using%20the%20Shockwave%20plugin%20with%20Firefox#w_installing-shockwave Installing ('''''or Updating''''') the Shockwave plugin with Firefox] *Adobe PDF Plug-In For Firefox and Netscape: [https://support.mozilla.com/en-US/kb/Using%20the%20Adobe%20Reader%20plugin%20with%20Firefox#w_installing-and-updating-adobe-reader Installing/Updating Adobe Reader in Firefox] *'''''Shockwave Flash''''' (Adobe Flash or Flash): [https://support.mozilla.com/en-US/kb/Managing%20the%20Flash%20plugin#w_updating-flash Updating Flash in Firefox] *Next Generation Java Plug-in for Mozilla browsers: [https://support.mozilla.com/en-US/kb/Using%20the%20Java%20plugin%20with%20Firefox#w_installing-or-updating-java Installing or Updating Java in Firefox]