Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije
Wócynjony

Received Address book contact goes to 'spam' folder

Thunderbird Cajk a spam
Lin wótegronjony
eddie11013
eddie11013

I can send a message to one of my address book contacts without issue, but their replay always winds up in my spam folder. I click on "not" spam, but that does not resolve the issue. I do 'not' have an issue with any other of my address book contacts.

This has gone on for a while.

Thanks in advance for any suggestions.

I can send a message to one of my address book contacts without issue, but their replay always winds up in my spam folder. I click on "not" spam, but that does not resolve the issue. I do 'not' have an issue with any other of my address book contacts. This has gone on for a while. Thanks in advance for any suggestions.

Wšykne wótegrona (1)

Lin
Lin
  • Top 10 Contributor

Thunderbird has a few features to help mitigate spam. You don't mention which you use, if any. Here's an article describing them and how to use them:

https://support.mozilla.org/en-US/kb/thunderbird-and-junk-spam-messages

- If you haven't already, confirm that the replyer's address is exactly the same as what's in your address book, and make sure the setting in <Account Settings | (account) | Spam Settings> is set up properly, including that the Adaptive Spam Controls are enabled.

- pay attention to the section in the article that stresses that you must train the database both what IS spam and what IS NOT spam.

- Consider creating a message filter for this one contact that will explicitly Set Spam Status to "Not Spam".

Stajśo pšašanje

Musyśo se pla swójogo konta pśizjawiś, aby na pśinoski wótegronił. Pšosym stajśo pšašanje, jolic hyšći njamaśo wužywaŕske konto.