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Emails bouncing back

  • 1 wótegrono
  • 0 ma toś ten problem
  • Slědne wótegrono wót Rick

Kathy Foggia
Kathy Foggia
dalšne nastajenja

My old email server was Mediacom (mchsi.com). I had that email account plus a gmail account on Thunderbird. Sometimes people said their emails to my gmail account would bounce. I changed email servers and no longer have the mchsi.com email or Mediacom server and have 2 gmail accounts on Thunderbird. The new one works fine. When I send an email to the old gmail account it bounces back saying "address not found. Your message wasn't delivered to ------@mchsi.com because the address could not be found or is unable to receive mail. 550 5.1.1 I had the tech that sold me the PC look at the settings on Thunderbird for the gmail account and he said they were okay. Where else can he check? Somehow the pc thinks that just that one gmail account is run through or attached to mchsi.com Kathy foggiak@gmail.com

My old email server was Mediacom (mchsi.com). I had that email account plus a gmail account on Thunderbird. Sometimes people said their emails to my gmail account would bounce. I changed email servers and no longer have the mchsi.com email or Mediacom server and have 2 gmail accounts on Thunderbird. The new one works fine. When I send an email to the old gmail account it bounces back saying "address not found. Your message wasn't delivered to ------@mchsi.com because the address could not be found or is unable to receive mail. 550 5.1.1 I had the tech that sold me the PC look at the settings on Thunderbird for the gmail account and he said they were okay. Where else can he check? Somehow the pc thinks that just that one gmail account is run through or attached to mchsi.com Kathy foggiak@gmail.com

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Rick
Rick
  • Top 10 Contributor
dalšne nastajenja

Hi Kathy,

I'm confused. There seems to be evidence of both a sending and a receving problem.

For a possible sending problem: Would you please go to account settings (≡ button at top right) > account settings, then click on Outgoing server (SMTP) in the left pane? In the right pane, are there any servers from mchsi.com? Or only gmail servers?

Somehow the pc thinks that just that one gmail account is run through or attached to mchsi.com.

There's a couple ways to interpret your intention here. You don't want any gmail accounts being run through or attached to mchsi.com, right?

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