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Firefox is freezing on Macbook

  • 1 wótegrono
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  • Slědne wótegrono wót Paul

Hiya.

So if I download an attached file on gmail using Firefox... it crashes. If I open up a new tab on Firefox... it crashes. It only started this week.

I'm using 12.7.6 and I really don't want to go back to Chrome, so I hope you can help.

The macbook completely freezes apart from the mouse pointer which moves, but cannot open a thing. Every time I have to turn the macbook off to restart it.

I tried uninstalling and reinstalling the latest version.

Best, Mike

Hiya. So if I download an attached file on gmail using Firefox... it crashes. If I open up a new tab on Firefox... it crashes. It only started this week. I'm using 12.7.6 and I really don't want to go back to Chrome, so I hope you can help. The macbook completely freezes apart from the mouse pointer which moves, but cannot open a thing. Every time I have to turn the macbook off to restart it. I tried uninstalling and reinstalling the latest version. Best, Mike

Wšykne wótegrona (2)

Hi Mike, it seems like Firefox might be conflicting with an extension or cached data on your Mac. Starting Firefox in Safe Mode (which disables extensions) or clearing the cache often resolves crashing issues. Also, make sure both macOS and Firefox are fully updated, as outdated software can lead to freezes.

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Wót James změnjony

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx115aboutcrashes

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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