Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

IOS app crashes/boots-out in seconds, not allowing me to press anything

  • 1 wótegrono
  • 0 ma toś ten problem
  • 12 naglědow
  • Slědne wótegrono wót Paul

Melody Quiroz
Melody Quiroz
more options

The problem began when I was browsing Google maps through Firefox, it gave the prompt to view it through the Google maps app instead. Google maps needed an update, I was on low data mode, I got impatient and canceled that update, then somehow Firefox wasn't allowing me to finish a sentence in the search bar afterwards. Now it doesn't let me open new tabs, exit out of already open tabs, or access the browser settings without freezing for 3 seconds and going to the home screen.

I've updated Firefox to version 139.2, I've searched for some crash log information for iPhone 11 and didn't understand it too well (one suggested to search from Privacy and Security->Analytics and Improvements->Analytics data and to search for "client" but got nothing). I couldn't figure out what more to do with the app from my home screen or settings, I turned my phone off and on yesterday yet it still happened. Any advice would be appreciated, I'm not experienced with technical things and don't want to risk having my bookmarks or passwords be erased in any way.

IOS version is 18.4.1 if that helps.

The problem began when I was browsing Google maps through Firefox, it gave the prompt to view it through the Google maps app instead. Google maps needed an update, I was on low data mode, I got impatient and canceled that update, then somehow Firefox wasn't allowing me to finish a sentence in the search bar afterwards. Now it doesn't let me open new tabs, exit out of already open tabs, or access the browser settings without freezing for 3 seconds and going to the home screen. I've updated Firefox to version 139.2, I've searched for some crash log information for iPhone 11 and didn't understand it too well (one suggested to search from Privacy and Security->Analytics and Improvements->Analytics data and to search for "client" but got nothing). I couldn't figure out what more to do with the app from my home screen or settings, I turned my phone off and on yesterday yet it still happened. Any advice would be appreciated, I'm not experienced with technical things and don't want to risk having my bookmarks or passwords be erased in any way. IOS version is 18.4.1 if that helps.

Wšykne wótegrona (1)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

I am sorry to hear that Firefox for iOS is crashing. I hope that we can help resolve this for you. Before following the steps below, please make sure that you have updated both your iOS device and Firefox for iOS to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the iOS Settings app, select General then iPhone Storage. Find Firefox and select Offload App. Does this help?

Failing that, we will need to look into this in more detail with some logs from inside your copy of Firefox for iOS. This article will walk you through getting both crash logs and Firefox logs. When you have them, please file them here (a GitHub account is required) so that our developers can look into this further for you.

I hope that this helps.

Wužytny?

Stajśo pšašanje

Musyśo se pla swójogo konta pśizjawiś, aby na pśinoski wótegronił. Pšosym stajśo pšašanje, jolic hyšći njamaśo wužywaŕske konto.