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Thunderbird can't update to the latest version.

  • 1 wótegrono
  • 0 ma toś ten problem
  • 5 naglědow
  • Slědne wótegrono wót Jason Evangelho

kjgrajek
kjgrajek
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Folks: I am running Windows 11 on a new desktop PC. Every few days I get the following message on the upper right side of my screen. "Thunderbird can't update to the latest version"' I check my settings and it says that Thunderbird is "up to date." I then download and install Thunderbird. A day or two days later I get the same message. (see uploaded image) I have another PC running Thunderbird on Windows 10 with no problems. Hopefully, you can supply a easy to follow instructions on how to fix this problem. (Note: I do not use a custom install)

All the Best, Kevin Grajek Kingwood, Texas cell: 832.527.5069

Folks: I am running Windows 11 on a new desktop PC. Every few days I get the following message on the upper right side of my screen. "Thunderbird can't update to the latest version"' I check my settings and it says that Thunderbird is "up to date." I then download and install Thunderbird. A day or two days later I get the same message. (see uploaded image) I have another PC running Thunderbird on Windows 10 with no problems. '''Hopefully, you can supply a easy to follow instructions on how to fix this problem'''. (Note: I do not use a custom install) All the Best, Kevin Grajek Kingwood, Texas cell: 832.527.5069
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Jason Evangelho
Jason Evangelho
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Kevin, thank you for supplying screenshots and all the additional information. (However, you might consider not posting your phone number publicly...)

I suspect I know exactly what's causing this. Are you using AVG or Avast anti-virus?

What you're experiencing could be a known issue caused by the anti-virus program's "Mail Shield" component. The developers are aware of it and have recently issued a beta test with a solution that should fix this.

In the meantime, here's a support article from us that provides more information and potential workarounds to fix the issue: [https://support.mozilla.org/en-US/que.../1384853]

Please let us know if the solutions there solve your problem!