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can't send email -

  • 4 wótegrona
  • 1 ma toś ten problem
  • 48 naglědow
  • Slědne wótegrono wót 3lrpromo

3lrpromo
3lrpromo
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I suddenly can't send email. Error is "check outgoing server SMTP setttings". These have not changed. running version 91.3.2. Current port is 465 Security :SSL/TLS

ISP is Optus. The only check they were interested in was, can I send from Optus webmail - which I can.

Grateful for any suggestions.

Thanks

I suddenly can't send email. Error is "check outgoing server SMTP setttings". These have not changed. running version 91.3.2. Current port is 465 Security :SSL/TLS ISP is Optus. The only check they were interested in was, can I send from Optus webmail - which I can. Grateful for any suggestions. Thanks

Wšykne wótegrona (4)

sfhowes
sfhowes
  • Top 25 Contributor
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I find references that suggest Optus supports secure connections, such as SSL/TLS on 465, but the Optus site doesn't mention them. They only recommend mail.optusnet.com.au on 587 (or possibly 25), connection security = none, authentication = password, transmitted insecurely, User Name = email address.

If SSL/TLS on 465 worked before, a TB update might be incompatible with an antivirus app, especially if the AV app is scanning the TB profile folder. What is the AV and its mail settings?

3lrpromo
3lrpromo Pšašaŕ
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Thanks for your response. I’m running Norton - where would I look for the mail settings ?

sfhowes
sfhowes
  • Top 25 Contributor
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Add the TB profile folder as an exclusion:

https://support.norton.com/sp/en/ca/home/current/solutions/v3672136

Help/More Troubleshooting, about:profiles, to see the profile folder location.

3lrpromo
3lrpromo Pšašaŕ
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Hi I have two email accounts in my TB, they both sit in the same profile folder. Its only the Optus one that I can't send from. That would suggest the AV isn't the issue?

I just tried port 25 - all good.

Thanks for your help !!!!