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Facebook videos don't load; no errors. IE okay. Other websites OK

  • 3 wótegrona
  • 1 ma toś ten problem
  • 1 naglěd
  • Slědne wótegrono wót cor-el

bedell.dj
bedell.dj
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Hello,

I am writing on behalf of a friend who is having problems with Facebook videos in Firefox.

OS: Win7 SP1 Home Premium, 64-bit Firefox: Tested 52.3 ESR and (after downgrading to TS) 52.0.2 -- both 32-bit

Only videos on Facebook and viewed in Firefox don't work. YT is fine on Firefox. FB videos on IE are fine. Videos are extremely slow to respond when selected and do not load, even after waiting >60+ seconds. No error messages ever pop up.

To troubleshoot, we've attempted the following: - Restart computer - Restart Firefox - Restart Firefox with add-ons disabled - Uninstall/ Reinstall Flash plugin - Uninstall/ Reinstall Firefox - Downgrade Firefox from 52.3esr to 51.0.1 - Upgrade from 51.0.1 to 52.0.2esr - Follow all instructions on the "Fix common a/v issues" page here: https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues - Tried to use the Web Console (https://developer.mozilla.org/en-US/docs/Tools/Web_Console), but attempting to open a video completely locks down Firefox and nothing can load until it is closed (but it doesn't cause a crash)

Any help you can provide would be great.


Thanks, DJ

Hello, I am writing on behalf of a friend who is having problems with Facebook videos in Firefox. OS: Win7 SP1 Home Premium, 64-bit Firefox: Tested 52.3 ESR and (after downgrading to TS) 52.0.2 -- both 32-bit Only videos on Facebook and viewed in Firefox don't work. YT is fine on Firefox. FB videos on IE are fine. Videos are extremely slow to respond when selected and do not load, even after waiting >60+ seconds. No error messages ever pop up. To troubleshoot, we've attempted the following: - Restart computer - Restart Firefox - Restart Firefox with add-ons disabled - Uninstall/ Reinstall Flash plugin - Uninstall/ Reinstall Firefox - Downgrade Firefox from 52.3esr to 51.0.1 - Upgrade from 51.0.1 to 52.0.2esr - Follow all instructions on the "Fix common a/v issues" page here: https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues - Tried to use the Web Console (https://developer.mozilla.org/en-US/docs/Tools/Web_Console), but attempting to open a video completely locks down Firefox and nothing can load until it is closed (but it doesn't cause a crash) Any help you can provide would be great. Thanks, DJ

Wšykne wótegrona (3)

GamerFreak
GamerFreak
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I'm sorry to hear about your friends problem. Well we can first start off by disabling the hardware acceleration. Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

bedell.dj
bedell.dj Pšašaŕ
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Thanks for the quick reply. Sadly, we're not even able to check hardware acceleration.

Attempting to follow the instructions, we discovered that right-clicking cannot bring up the Flash settings menu. Rather, it's the general menu from the web page.

Here's the screen shot: https://imagizer.imageshack.us/v2/320xq90/r/922/nUg4nn.png

cor-el
cor-el
  • Moderator
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I'm not seeing a Lego block icon at the left end of the location/address bar indicating that Firefox identifies that the Flash plugin is required. Make sure that the latest version of the Shockwave Flash plugin is installed and enabled and that you do not block this plugin otherwise.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (e.g. Adblock Plus, NoScript, Ghostery, uBlock Origin) always make sure such extensions do not block (wanted) content.

  • make sure your extensions and filters are updated to the latest version