Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Not printing Mozilla (does in other browsers)

  • 5 wótegrona
  • 1 ma toś ten problem
  • 178 naglědow
  • Slědne wótegrono wót philipp
  • Archiwěrowany

dleroy
dleroy

not printing in mozilla but does from other browsers and applications.

Tried everything in this page (checked firefox page settings, checked other browsers and printers, reset firefox printer setting, reset all firefox printer settings, changed the default font) https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox

There was another site that mentioned about editing the "prefs" js file. It mentioned about lines that started with "print _ ". No lines started with that. There were some lines with "print_" within it but nothing else.

we've also unistalled and reinstalled browser which works for a day and goes back to this issue.

Other suggestions?

not printing in mozilla but does from other browsers and applications. Tried everything in this page (checked firefox page settings, checked other browsers and printers, reset firefox printer setting, reset all firefox printer settings, changed the default font) https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox There was another site that mentioned about editing the "prefs" js file. It mentioned about lines that started with "print _ ". No lines started with that. There were some lines with "print_" within it but nothing else. we've also unistalled and reinstalled browser which works for a day and goes back to this issue. Other suggestions?

Wšykne wótegrona (5)

philipp
philipp
  • Moderator

hi, what kind of problem do you have exactly when trying to print something - an error message, no reaction at all, a wrong output?

dleroy
dleroy Pšašaŕ

It's an error message.

philipp
philipp
  • Moderator

what does it say?

dleroy
dleroy Pšašaŕ

The message is "An error occurred while printing" and the printer prints a white page.

It is a windows 7 professional OS

philipp
philipp
  • Moderator

thank you, can you please try updating to firefox 54.0 which was released in the past hours and may contain a fix for this problem (Bug 1336657). can you still reproduce this afterwards?

Update Firefox to the latest release