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Firefox crashes

  • 2 wótegronje
  • 1 ma toś ten problem
  • 9 naglědow
  • Slědne wótegrono wót japlo

japlo
japlo
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I installed the latest version of trusteer rapport (firefox 39) and when I restarted firefox it crashed. The crash report came up when I launched Firefox again. I tried a clean install of Firefox and rebooted my IMac but even with the clean install the crash dialog box appears every time I launch Firefox. Therefore I cannot run it in Safe mode either,

Crash ID: bp-b82705bf-07c9-43ea-8517-602e32150813

I installed the latest version of trusteer rapport (firefox 39) and when I restarted firefox it crashed. The crash report came up when I launched Firefox again. I tried a clean install of Firefox and rebooted my IMac but even with the clean install the crash dialog box appears every time I launch Firefox. Therefore I cannot run it in Safe mode either, Crash ID: bp-b82705bf-07c9-43ea-8517-602e32150813

Wubrane rozwězanje

Thanks philipp, disabled trusteer rapport and firefox works now.

Toś to wótegrono w konteksće cytaś 👍 0

Wšykne wótegrona (2)

philipp
philipp
  • Moderator
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hi japlo, thanks for posting with your crash report id. this is a crash that seems to be caused by trusteer rapport. if this is still occurring with the latest version of trusteer rapport then please keep it stopped/uninstalled for the moment, until a new update with a fix is deployed...

https://trusteer.secure.force.com/PKB/articles/en_US/FAQ/Browser-wont-start/p

japlo
japlo Pšašaŕ
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Wubrane rozwězanje

Thanks philipp, disabled trusteer rapport and firefox works now.