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Rozwězany Archiwěrowany

firefox won't let website bring up info I asked for, tried unblocking popups, didn't help

Firefox Defekty websedłow
alan_r wótegronjony
MaryGoins
MaryGoins

I'm on The United HealthCare website and tried accessing their list of providers and it won't come up. The little arrow continues to spin like it working on it but nothing happens. UHC said it was a browser problem.

I'm on The United HealthCare website and tried accessing their list of providers and it won't come up. The little arrow continues to spin like it working on it but nothing happens. UHC said it was a browser problem.
cor-el
cor-el
  • Moderator
Toś to wótegrono w konteksće cytaś

Wubrane rozwězanje

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

Wšykne wótegrona (4)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer

Did Firefox move to this site (I got linked here for "Find a Physician"):

http://www.providerlookuponline.com/uhc/po7/Search.aspx

Among your extensions, the only one I think could be an issue is Adblock Plus. Can you make an exception for that site in ABP, or disable ABP temporarily, and see whether that makes any difference?

In your system information, there's no information on preferences, so if something is blocked there, it's hard to comment.

MaryGoins
MaryGoins Pšašaŕ

I tried it but it still won't work.

cor-el
cor-el
  • Moderator

Wubrane rozwězanje

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window
alan_r
alan_r

jscher 2000 - that link didn't work for me either.

MaryGoins - this seems to be the obvious one - http://www.uhc.com/find-a-physician Make sure you are not trying to access something where you need to sign in first.