Avatar for Username

Pomoc pśepytaś

Glědajśo se wobšudy pomocy. Njenapominajomy was nigda, telefonowy numer zawołaś, SMS pósłaś abo wósobinske informacije pśeraźiś. Pšosym dajśo suspektnu aktiwitu z pomocu nastajenja „Znjewužywanje k wěsći daś“ k wěsći.

Dalšne informacije

Toś ta nitka jo se archiwěrowała. Pšosym stajśo nowe pšašanje, joli trjebaśo pomoc.

Firefox crashes

  • 3 wótegrona
  • 7 ma toś ten problem
  • 3 naglědy
  • Slědne wótegrono wót raghuj

raghuj
raghuj
more options

1) No tabs opened and Firefox left opened then also it crashes 2) No crash in case of Safe mode 3) Firefox is up to date 4) Tried disabling/Uninstalling newly added extensions/add ons 5) This happens daily at least 3 times. Crash Report IDs : bp-0da185b9-df02-4267-b09d-4388f2140822 8/22/2014 2:39 PM bp-a1569201-3d0f-4ab5-975c-92b322140821 8/21/2014 5:54 PM bp-962f1652-c391-46e3-9e58-d1b2e2140821 8/21/2014 2:23 PM bp-3b856677-bac3-42ea-af5f-3f8252140820 8/20/2014 3:53 PM bp-ca1498ab-5ea6-455a-8403-886512140820 8/20/2014 11:12 AM bp-884d3317-1114-45d3-98d0-9b65a2140819 8/19/2014 8:19 PM bp-091f2a70-7dbc-448e-b9b0-837d12140818 8/18/2014 7:43 PM I am a big fan of firefox that's the reason i have not installed Chrome also, Please help me with this or else I have to look for another browser.

1) No tabs opened and Firefox left opened then also it crashes 2) No crash in case of Safe mode 3) Firefox is up to date 4) Tried disabling/Uninstalling newly added extensions/add ons 5) This happens daily at least 3 times. Crash Report IDs : bp-0da185b9-df02-4267-b09d-4388f2140822 8/22/2014 2:39 PM bp-a1569201-3d0f-4ab5-975c-92b322140821 8/21/2014 5:54 PM bp-962f1652-c391-46e3-9e58-d1b2e2140821 8/21/2014 2:23 PM bp-3b856677-bac3-42ea-af5f-3f8252140820 8/20/2014 3:53 PM bp-ca1498ab-5ea6-455a-8403-886512140820 8/20/2014 11:12 AM bp-884d3317-1114-45d3-98d0-9b65a2140819 8/19/2014 8:19 PM bp-091f2a70-7dbc-448e-b9b0-837d12140818 8/18/2014 7:43 PM I am a big fan of firefox that's the reason i have not installed Chrome also, Please help me with this or else I have to look for another browser.

Wubrane rozwězanje

Since i am not able to find any solution other than re-setting the FF, i found a workaround for this; Workaround

Just rename the PKCS11.dll usually found in C:\Program Files\Symantec\PKI Client\ to something else and then start the firefox and rename it back, that's it FF never crashes and CPU usage is also not shooting up.

Toś to wótegrono w konteksće cytaś 👍 1

Wšykne wótegrona (3)

philipp
philipp
  • Moderator
more options

hello raghuj, these crashes are all caused by a library on your computer named PKCS11.dll - which suggests it is part of a smartcard module. can you try to update ore remove any software related to smartcards on the device?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This could be possibly related to Symantec PKI Client Plugin Extension 0.1 (pki.client.extension@symantec.com)

raghuj
raghuj Pšašaŕ
more options

Wubrane rozwězanje

Since i am not able to find any solution other than re-setting the FF, i found a workaround for this; Workaround

Just rename the PKCS11.dll usually found in C:\Program Files\Symantec\PKI Client\ to something else and then start the firefox and rename it back, that's it FF never crashes and CPU usage is also not shooting up.