What if I'm locked out of Two-Step Authentication?

Dotychměst njejo něchten pomagał, toś ten nastawk pśełožowaś. Jolic južo wěsćo, kak pśełožujo se na SUMO, zachopśo ned pśełožowaś. Jolic cośo wuknuś, kak móžośo nastawki za SUMO pśełožowaś, zachopśo pšosym how.
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Two-step authentication adds extra security to your Firefox account by making it harder for someone else to log in to your account. If you’ve gotten locked out of your two-step authentication login, you can use a recovery code to securely regain access to your account. Alternatively, if you have a device still signed in to your account, you can use that device to disable two-factor authentication so you can log in to your account without two-factor authentication.

I have my two-step authentication device

  1. Go to https://accounts.firefox.com and login.
  2. Enter the authentication code from your authentication application.
  3. After login, expand the Two-step authentication section by clicking Change.
  4. Click Disable.

I lost my two-step authentication device but I have another logged-in device.

If you’re locked out of your account but have a device still logged in via two-factor authentication, you can use that device to disable two-factor authentication:

  1. Go to https://accounts.firefox.com and login.
  2. Click Disable in the row that says Two-step authentication.
If you don't have access to your logged-in devices and lost your two-step authentication devices, continue to the sections below.

I lost my two-step authentication device but I have a recovery code.

  1. Go to https://accounts.firefox.com and login.
  2. If you are prompted for a two-step authentication code, click Use recovery code and enter one of your saved recovery codes.
    • If you don't remember saving your recovery code, check if your file was downloaded and saved with the filename <your_email> Firefox Recovery Codes.txt.
  3. Expand the Two-step authentication section by clicking Change.
  4. Click Disable.

I lost my two-step authentication device, can’t find recovery codes and don’t have a logged-in device.

Unfortunately, deactivation of two-step authentication is not supported and you will not be able access your existing Sync data. You can however create a new account with a different email address to begin syncing again.

// Toś te pśijazne luźe su pomógli, toś ten nastawk pisaś: AliceWyman, Tonnes, Joni, stomlinson. Móžośo teke pomagaś - zgóńśo, kak.

Jo toś ten nastawk wužytny był? Pšosym cakajśo…

Pśinosujśo ako dobrowólnik k pomocy Mozilla