Firefox crashes
Help me i keep crashing and it is not helping my work
Alle Antworten (7)
We need more information to help you. Does if crash when you open
Firefox, working on it for a time, what were do doing, trying to do?
Start Firefox in Safe Mode.
Open a new window or tab. In the address bar, type about:crashes.
Using your mouse, mark and copy several of the most resent reports.
Then paste them into the reply box below.
You ask what is doing when it crashes I have 4 tabs open and each is doing it thing. Then it crashes
ID: aed783b1-285c-4995-aa4c-460382140208 Signature: FastConvertYUVToRGB32Row_SSE
Details Metadata Modules Raw Dump Extensions
Signature FastConvertYUVToRGB32Row_SSE More Reports Search UUID aed783b1-285c-4995-aa4c-460382140208 Date Processed 2014-02-08 15:37:26.494330 Uptime 4260 Last Crash 26777 seconds before submission Install Age 132806 since version was first installed. Install Time 2014-02-06 15:20:46 Product Firefox Version 27.0 Build ID 20140127194636 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 15 stepping 11 | 2 Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE Crash Address 0x0 User Comments i have restart it please how do i run a test 2 check it App Notes
AdapterVendorID: 0x8086, AdapterDeviceID: 0x29b2, AdapterSubsysID: 02111028, AdapterDriverVersion: 8.15.10.1930 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers-
Processor Notes sp-processor02_phx1_mozilla_com.30207:2012; HybridCrashProcessor EMCheckCompatibility
True
Winsock LSP
MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B54A32A5-5E85-4A66-8931-6AB2CB74F16B}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B54A32A5-5E85-4A66-8931-6AB2CB74F16B}] DATAGRAM 1 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F5DDC608-A882-4466-8201-9A906FAC598D}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F5DDC608-A882-4466-8201-9A906FAC598D}] DATAGRAM 3 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B54A32A5-5E85-4A66-8931-6AB2CB74F16B}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B54A32A5-5E85-4A66-8931-6AB2CB74F16B}] DATAGRAM 2 : 2 : 2 :
Adapter Vendor ID
0x8086
Adapter Device ID
0x29b2
Total Virtual Memory
2147352576
Available Virtual Memory
191217664
System Memory Use Percentage
72
Available Page File
3317739520
Available Physical Memory
939962368
Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs
672870 NEW --- Firefox Crash [@ FastConvertYUVToRGB32Row_SSE ] 750190 NEW --- crash in FastConvertYUVToRGB32Row_SSE 789075 RESOLVED FIXED Video playback causes browser to stop responding (mostly) or crash in Cleopatra tool
Crashing Thread Frame Module Signature Source 0 xul.dll FastConvertYUVToRGB32Row_SSE gfx/ycbcr/yuv_row_win.cpp 1 xul.dll mozilla::gfx::ConvertYCbCrToRGB32(unsigned char const *,unsigned char const *,unsigned char const *,unsigned char *,int,int,int,int,int,int,int,mozilla::gfx::YUVType) gfx/ycbcr/yuv_convert.cpp 2 xul.dll mozilla::layers::PlanarYCbCrImage::GetAsSurface() gfx/layers/ImageContainer.cpp
Show/hide other threads
here the crash report
ID: aed783b1-285c-4995-aa4c-460382140208 Signature: FastConvertYUVToRGB32Row_SSE
Details Metadata Modules Raw Dump Extensions
Signature FastConvertYUVToRGB32Row_SSE More Reports Search UUID aed783b1-285c-4995-aa4c-460382140208 Date Processed 2014-02-08 15:37:26.494330 Uptime 4260 Last Crash 26777 seconds before submission Install Age 132806 since version was first installed. Install Time 2014-02-06 15:20:46 Product Firefox Version 27.0 Build ID 20140127194636 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 15 stepping 11 | 2 Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE Crash Address 0x0 User Comments i have restart it please how do i run a test 2 check it App Notes
AdapterVendorID: 0x8086, AdapterDeviceID: 0x29b2, AdapterSubsysID: 02111028, AdapterDriverVersion: 8.15.10.1930 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers-
Processor Notes sp-processor02_phx1_mozilla_com.30207:2012; HybridCrashProcessor EMCheckCompatibility
True
Winsock LSP
MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B54A32A5-5E85-4A66-8931-6AB2CB74F16B}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{B54A32A5-5E85-4A66-8931-6AB2CB74F16B}] DATAGRAM 1 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F5DDC608-A882-4466-8201-9A906FAC598D}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F5DDC608-A882-4466-8201-9A906FAC598D}] DATAGRAM 3 : 2 : 2 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B54A32A5-5E85-4A66-8931-6AB2CB74F16B}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{B54A32A5-5E85-4A66-8931-6AB2CB74F16B}] DATAGRAM 2 : 2 : 2 :
Adapter Vendor ID
0x8086
Adapter Device ID
0x29b2
Total Virtual Memory
2147352576
Available Virtual Memory
191217664
System Memory Use Percentage
72
Available Page File
3317739520
Available Physical Memory
939962368
Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs
672870 NEW --- Firefox Crash [@ FastConvertYUVToRGB32Row_SSE ] 750190 NEW --- crash in FastConvertYUVToRGB32Row_SSE 789075 RESOLVED FIXED Video playback causes browser to stop responding (mostly) or crash in Cleopatra tool
Crashing Thread Frame Module Signature Source 0 xul.dll FastConvertYUVToRGB32Row_SSE gfx/ycbcr/yuv_row_win.cpp 1 xul.dll mozilla::gfx::ConvertYCbCrToRGB32(unsigned char const *,unsigned char const *,unsigned char const *,unsigned char *,int,int,int,int,int,int,int,mozilla::gfx::YUVType) gfx/ycbcr/yuv_convert.cpp 2 xul.dll mozilla::layers::PlanarYCbCrImage::GetAsSurface() gfx/layers/ImageContainer.cpp
Show/hide other threads
Start Firefox in Safe Mode. When loaded; Firefox > Add-ons > Extensions. Look for something called FastConvert. Disable it. While you are in Safe mode; Firefox Options > Advanced > General. Look for the box; Use Hardware Acceleration and turn it off. Then restart Firefox.
What processor type (CPU) do you have in your computer?
Try to disable hardware acceleration in Firefox (you need to close and restart Firefox).
- Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes