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Why are my drop-down menus blacking out?

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The selections below my drop-down menus keep blacking out - for example, I'll click on my Bookmarks list, and as I try to scroll through the bookmarks, every selection blacks out so that you can't actually see the bookmarks except for the one at which the mouse is currently pointing. This occurs with all drop-down activities, including when dropping down from the orange Firefox button and working through those menu selections. Also, when scrolling, I can only use the scroll wheel on my mouse, I'm unable to use the mouse arrow to click on the scroll up/down bar on the right of the screen.

The selections below my drop-down menus keep blacking out - for example, I'll click on my Bookmarks list, and as I try to scroll through the bookmarks, every selection blacks out so that you can't actually see the bookmarks except for the one at which the mouse is currently pointing. This occurs with all drop-down activities, including when dropping down from the orange Firefox button and working through those menu selections. Also, when scrolling, I can only use the scroll wheel on my mouse, I'm unable to use the mouse arrow to click on the scroll up/down bar on the right of the screen.

Mehr Details zum System

Das passierte

Immer wenn Firefox geöffnet wird

Das begann, als…

We updated Firefox to the latest version

Installierte Plugins

  • Google Update
  • 4.1.10111.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.1 r102
  • iTunes Detector Plug-in
  • GEPlugin
  • Adobe PDF Plug-In For Firefox and Netscape "9.4.5"
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 1.6.0_26 for Mozilla browsers
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Unity Player 2.6.1f3

Anwendung

  • User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.2) Gecko/20100101 Firefox/10.0.2

Weitere Informationen

Application Basics
Name
Firefox
Version
10.0.2
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.2) Gecko/20100101 Firefox/10.0.2
Profile Directory
Open Containing Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Skype extension
5.3.0.7550
false
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Modified Preferences
Name
Value
browser.places.smartBookmarksVersion
2
browser.startup.homepage
http://www.att.net/
browser.startup.homepage_override.buildID
20120215223356
browser.startup.homepage_override.mstone
rv:10.0.2
extensions.lastAppVersion
10.0.2
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
ATI Mobility Radeon HD 5870
Vendor ID
1002
Device ID
68a0
Adapter RAM
1024
Adapter Drivers
atiu9p64 aticfx64 aticfx64 atiu9pag aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.692.2.0
Driver Date
2-3-2010
Adapter RAM (GPU #2)
Unknown
Adapter Drivers (GPU #2)
Unknown
Direct2D Enabled
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
DirectWrite Enabled
false (6.1.7601.17563)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
GPU Accelerated Windows
0/1. Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.

Vivek 289 Lösungen 2084 Antworten
Veröffentlicht
Hi, Please check if this happens in [https://support.mozilla.com/en-US/kb/Safe%20Mode Safe Mode] [http://kb.mozillazine.org/Problematic_extensions Problematic Extensions] [https://support.mozilla.com/en-US/kb/Troubleshooting%20extensions%20and%20themes Troubleshooting Extensions and Themes] [http://support.mozilla.com/en-US/kb/Uninstalling+add-ons Uninstalling Add-ons] [http://kb.mozillazine.org/Uninstalling_toolbars Uninstalling Toolbars]

Fragesteller

No - it still keeps happening.

No - it still keeps happening.

Fragesteller

Since all of the problems involve scrolling or selecting, could it be a mouse driver?

Since all of the problems involve scrolling or selecting, could it be a mouse driver?
Vivek 289 Lösungen 2084 Antworten
Veröffentlicht

If it is happening in other programs the error may be due to other reasons as you have noted. Can you also attach a screenshot: Add images: Browse below Post a Reply on this page.

If it is happening in other programs the error may be due to other reasons as you have noted. Can you also attach a [https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem screenshot]: '''Add images: Browse''' below '''Post a Reply''' on this page.

Fragesteller

The problems are only happening in Firefox (no issues at all with Microsoft products, for example). Two screenshots (.png format) attached.

The problems are only happening in Firefox (no issues at all with Microsoft products, for example). Two screenshots (.png format) attached.
Vivek 289 Lösungen 2084 Antworten
Veröffentlicht

Perhaps the Windows theme isn't compatible. You can also try to make adjustments in the theme if it provides the settings.

Perhaps the Windows theme isn't compatible. You can also try to make adjustments in the theme if it provides the settings.

Fragesteller

How do I do that?

How do I do that?

Fragesteller

Are you referring to the desktop theme in Windows? If so, it's not that (I just tried it).

Are you referring to the desktop theme in Windows? If so, it's not that (I just tried it).

Fragesteller

One issue fixed - I fixed the scrolling issue by going to Options - Advanced and checking Use Smooth Scrolling block. However, still have the blacked out items from the drop down menus (as shown in the screenshots I sent).

One issue fixed - I fixed the scrolling issue by going to Options - Advanced and checking Use Smooth Scrolling block. However, still have the blacked out items from the drop down menus (as shown in the screenshots I sent).
Vivek 289 Lösungen 2084 Antworten
Veröffentlicht

Please see this for Windows built-in themes.

Please see [http://windows.microsoft.com/en-IN/windows-vista/Troubleshoot-problems-with-Windows-Aero this] for Windows built-in themes.

Fragesteller

I ran the Microsoft Fix It, but it didn't detect any errors.

I ran the Microsoft Fix It, but it didn't detect any errors.
Vivek 289 Lösungen 2084 Antworten
Veröffentlicht

You can also try checking Firefox in Windows Safe Mode.

You can also try checking Firefox in [https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx Windows Safe Mode.]