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Unable to set up existing Email account on iMac

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royalfour
royalfour

I've been using Thunderbird on a Windows machine for years. I now have an iMac and recently downloaded Thunderbird to start transitioning over. When I try to set up an existing Email address, the configuration is found in the Mozilla ISP database. After I enter the password though (mobile.charter.net), I get an error stating "Unable to log in at server. Probably wrong configuration, username or password". The password is correct and works on the Thunderbird version on the Windows machine. I have multiple Email addresses and I get the same error on all with verified correct passwords. Any help to correctly install would be greatly appreciated!

I've been using Thunderbird on a Windows machine for years. I now have an iMac and recently downloaded Thunderbird to start transitioning over. When I try to set up an existing Email address, the configuration is found in the Mozilla ISP database. After I enter the password though (mobile.charter.net), I get an error stating "Unable to log in at server. Probably wrong configuration, username or password". The password is correct and works on the Thunderbird version on the Windows machine. I have multiple Email addresses and I get the same error on all with verified correct passwords. Any help to correctly install would be greatly appreciated!

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Ed
Ed
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See https://support.mozilla.org/en-US/questions/1537333#answer-1767330.

royalfour
royalfour Fragesteller

I went through the information in the link but still have the problem

Ed
Ed
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Is the PW for the Thunderbird version on the Windows machine the same PW you use to log into the email's web interface?

royalfour
royalfour Fragesteller

Yes, PW I’m using is the same for both. The PW works to log in on the Spectrum (Charter) site to check email there and I use the same PW to log into Thunderbird on my Windows machine.

Ed
Ed
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  • Moderator

Are cookies enabled in TB? Have you verified the TB main and account settings are the same on the PC and Mac?

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