Can it be that in this great, big TB community that not even one person has any ideas?!

No one?

Please post the full error message, or screen shot.

At last, a response! Thank you! Screen capture uploaded.

Thanks. Please also always state your full Thunderbird version number. If it is ESR 140, then the cause is unlikely to be Thunderbird.

146.0.1

They did not in Windows Safe Mode. AVG and ZoneAlarm are not the culprits.

Windows safe mode disables anti-virus software. If the problem doesn't occur in Windows safe mode, this strongly suggests that anti-virus software is involved.

These are some generic suggestions to avoid problems with anti-virus software.

Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile

Don't let your anti-virus software scan incoming and outgoing messages.

Don't let your anti-virus software scan attachments.

Don't let your anti-virus software intercept your secure connection to the server.

Remove any add-ons your anti-virus software may have installed in Thunderbird.

Keep it working. https://kb.mozillazine.org/Keep_it_working_-_Thunderbird

And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

Wrt Zone Alarm firewall - what is this good for? Windows has a built-in firewall, and there is absolutely no need for any 3rd-party firewall solution.

Thank you for your reply. I ruled out AVG because I disabled it temporarily and the error messages kept on coming. ZoneAlarm: I've been using the free version since long before Windows added a firewall. I trust it, so why switch?

re :I ruled out AVG because I disabled it temporarily

If you stop AVG then the default Windows Anti-virus will start. So not a real test. Only a restart computer in 'Safe Mode with Networking' would offer a real test. You would need to connect computer to router via an ethernet cable to do this.

Suggestion: access AVG and see if it has a VPN enabled. Do you use AVG Secure VPN ? If yes, switch it off.

Firewall - Access Firewall (might be controlled by computer default or by AVG or by ZoneAlarm) and set up Thunderbird program as allowed. Please confirm you have done this.

I'm not sure why you have ZoneAlarm as Firewall because you also have AVG and I thought it also has Firewall, not to mention Windows offers a Firewall as well. Maybe there is a conflict with more than one Firewall operating and one of them is blocking Thunderbird's access.

Toad-Hall, thank you for your suggestions. I thought I covered my reason for using ZA in my previous post. To repeat: I've been using it for literally decades and I trust it, so I continue to use it even though I have other options. In order to respond properly, I checked. Windows firewall is off. I can't tell if AVG's firewall is on, but I do know that I never turned it on myself. Oddly, Windows reports that ZA NextGen is off, whereas ZA itself tells me I'm protected. And ZA has ZERO programs blocked. Your point about Windows turning on Defender if AVG is turned off is a good one. I'll have to test that. Edit: Okay, I just turned off AVG. Windows displayed a message offering me the opportunity to turn on Defender, but it did not do so automatically. And I still got the TB message. And no, I don't use AVG Secure VPN. End edit. I'll post back when I've had a chance to do that.

christ1, I suddenly realized that I somehow forgot about your post. I hope to try your suggestions soon, as well. Edit: I added TB's profile to AVG's exceptions. So far, so good, but it's way too early to tell. Nope, that didn't do it. Will have to try more suggestions.

christ1, I performed all the steps you suggested with one exception to no avail. The exception is that I don't see a way to prevent AVG from intercepting my secure connection to the server (if it's doing so).

AVG does scan SSL/TLS connections, and this is possibly the cause of your problem. I'm certain you can disable that in AVG settings. If in doubt you may want to check with AVG support. If you think SSL connection scanning is a good idea (it's not) you'd have to import the cert AVG provides into the Thunderbird certificate store. Better yet, get rid of AVG altogether and stick with Windows Defender. Likewise for ZoneAlarm firewall. Windows has a capable built-in firewall. There is no need to use a 3rd-party product.

While researching how to disable SSL/TLS scanning, I became aware that it's equivalent to HTTPS scanning. So I'm confused. HTTPS refers to Websites. What does that have to do with email and POP servers?

What does that have to do with email and POP servers?

Nothing. But HTTPS also runs on top of TLS, just like secure POP and secure SMTP.

Turning it off didn't help. Help!!!

Please try this: In Thunderbird

• Settings > General
• scroll to very bottom and click on 'Config Editor' button
• It opens in anew tab
• In top search type: Pv6
• Look for: 'network.dns.disableIPv6'
• Toggle (icon on the far right) the 'False' to say 'True'
• Exit Thunderbird, wait a few moments and then restart Thunderbird.

Please report on results.

Please check your computer for a VPN which may be enabled.

AVG do offer a VPN, but many servers do not like VPN because it hides your IP address. It could be causing the network connection issue, so please disable it - switch it off.

Please confirm you have checked your computer and Anti-Virus for a VPN and if found, you have switched it off.

Thank you, Toad-Hall, for your suggestions. Unfortunately, the first didn't help and the second wasn't relevant. I sometimes use a VPN, which I have to activate manually, but most of the time, no VPN. I would reinstall TB (without knowing whether that would solve the problem), but I'd have to save my current profile and then replace the new profile with the saved one, almost certainly restoring the cause of the problem with it.