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FIREFOX is blocking access to the hoopladigital.com

  • 3 Antworten
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  • Letzte Antwort von ruzic59

ruzic59
ruzic59
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I have iMac desktop computer made in 2017, with macOS VENTURA 13.7.1. Using public library account in Toronto, Canada I watch digital materials (movies) on my computer. My default browser is FIREFOX 143.0.1 but with it I can't get access to hoopladigital.com; if I use SAFARI as a browser I can get access, login and watch movies. I would like just to know if there is anything in the settings of the FIREFOX browser that has to be changed so that I can use my preferable browser? Thank you.

I have iMac desktop computer made in 2017, with macOS VENTURA 13.7.1. Using public library account in Toronto, Canada I watch digital materials (movies) on my computer. My default browser is FIREFOX 143.0.1 but with it I can't get access to hoopladigital.com; if I use SAFARI as a browser I can get access, login and watch movies. I would like just to know if there is anything in the settings of the FIREFOX browser that has to be changed so that I can use my preferable browser? Thank you.

Alle Antworten (3)

Paul
Paul
  • Top 10 Contributor
  • Moderator
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Hi

What happens when you try to use that site in Firefox? Is there any error message?

TyDraniu
TyDraniu
  • Top 25 Contributor
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I guess it's caused by tracking protection. Try to click the shield icon in the address bar and turn off Enhanced Tracking Protection for that website.

ruzic59
ruzic59 Fragesteller
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Thanks to Ty and Paul for responding. I turned the ETP off but the problem still persist. There is no error message, just the blank, white screen with blue, pulsating vertical lines at the centre of the screen ( screen shot attached). Looks like it’s trying to load but can’t complete. If I open it in SAFARI there is no problem. Any other idea why it is happening using FIREFOX? Thanks.

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