Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Hilfe durchsuchen

Vorsicht vor Support-Betrug: Wir fordern Sie niemals auf, eine Telefonnummer anzurufen, eine SMS an eine Telefonnummer zu senden oder persönliche Daten preiszugeben. Bitte melden Sie verdächtige Aktivitäten über die Funktion „Missbrauch melden“.

Weitere Informationen

Unable to create a new IMAP account

more options

Hello, I want to convert my POP account to an IMAP account. I am following the procedure for creating a new email account. I enter the account name, email address, and password. But at the end, I always get the following message: Authentication error. Unable to connect to the server. The configuration, username, or password are probably incorrect.

Please note that I am using the same name, email address, and password as for my POP account, as recommended in the online help.

Best regards Dominique Chevalier

Hello, I want to convert my POP account to an IMAP account. I am following the procedure for creating a new email account. I enter the account name, email address, and password. But at the end, I always get the following message: Authentication error. Unable to connect to the server. The configuration, username, or password are probably incorrect. Please note that I am using the same name, email address, and password as for my POP account, as recommended in the online help. Best regards Dominique Chevalier

Alle Antworten (10)

more options

My internet service provider is "Orange".

Hilfreich?

more options

Turn off account hub in general settings and try again.

Hilfreich?

more options

Hello, I keep getting the following message: Unable to connect to the server. The configuration, username, or password is probably incorrect. Attached is an image of the settings so you can check what the account hub corresponds to.

Hilfreich?

more options

Attached is an image of the settings so you can check what the account hub corresponds to for me... Is this the correct setting I need to change?

Hilfreich?

more options

Yes, that is what you want unchecked.

Have you tried creating your account with account hub unchecked?

Hilfreich?

more options

Yes I did ans so I keep getting the following message: Unable to connect to the server. The configuration, username, or password is probably incorrect.

I think that if I switch my account directly from POP to IMAP, I will lose all my messages and folders. Is that right?

Hilfreich?

more options

Are you using Orange settings for IMAP accounts?

https://www.getmailbird.com/setup/access-orange-fr-via-imap-smtp

You cannot switch an account from one type to another. You must create the IMAP account as a new account.

Hilfreich?

more options

Ausgewählte Lösung

Hilfreich?

more options

Are you using Orange settings for IMAP accounts? : Yes

Hilfreich?

more options

Thank You sfhowes ! It worked! I created a password generated for 3rd-party mail apps on Orange, my 3rd-party mail apps. And it worked right away.

And thank you to Rick for supporting me too, more morally than technically, but it's good to know you're not alone!

Hilfreich?

Stellen Sie eine Frage

Sie müssen sich mit Ihrem Benutzerkonto anmelden, um auf Beiträge zu antworten. Bitte stellen Sie eine neue Frage, wenn Sie noch kein Benutzerkonto haben.