no sound from url videos

Show the issue and provide links for us to replicate. What version of Firefox? What do you see here. see screenshot Also try reset to see if it helps.

https://www.123greetings.com/birthday/happy_birthday/happy_birthday_with_a_cute_band_.html .All the sites are like this. Today Microsoft reinstalled win. 11 but I still have no sound. i use Mozilla Firefox. Your screen shot shows reset sound device. mine does not show same.

Yes, the happy birthday song works for me. This is a Windows issue. Try going into device management and update or remove the driver for your sound device. Then reboot windows. https://www.google.com/search?client=firefox-b-1-d&q=device+management+and+update+or+remove+the+driver+for+your+sound+device

Been to the sound driver. I have the best installed was told.

do you think it could be the media player?

I don't have any sound I played sound once on 123greatings now it won't play.

jonzn4suse: are you implying that I remove the sound driver as if it is not necessary? I seen somewhere to back up system first. I am just a beginner on this computer stuff. Microsoft couldn't fix the problem. shall I take it to my local computer shop?

NO! I see it's a dell. Go to these 2 sites to verify drivers are current. https://www.dell.com/support/home/en-us https://www.intel.com/content/www/us/en/support/detect.html

LMAO!!! Glad to hear(pun intended) that it's working. Mark this as resolved and have a nice day.