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problems after cleared cookies & cached

corinnesmom
corinnesmom
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I got an error message when playing a movie that said clear cookies & cache so I did that. The movie played after I did that. Now today I opened a weather link and when I clicked on precipitation it didn't work. I clicked on a One Tab link to youtube and it opened youtube home page, not the specific link with all my history and feed lost. And some youtube videos would not play. I tried to open my Outlook email from one tab, but I just got outlook and had to re-sign in. And then I could not open an email. I had to switch to chrome to open the email. I tried to use trouble shoot safe mode. I was able to play a youtube video, but my extensions were then unavailable in safe mode, so no one tab. I am 75 and not very computer proficient, and I am afraid I will make things worse because I cannot predict the outcome of the steps offered. Mozilla/Firefox updates automatically, so I have the latest version of that and I have macOS Catilina version 10.15.5 Is there anyway to undo this mess? I need help at the most basic possible level. Can the clear cookies & cache be undone? Is my youtube history & feed able to be restored some how? Help please!!!

I got an error message when playing a movie that said clear cookies & cache so I did that. The movie played after I did that. Now today I opened a weather link and when I clicked on precipitation it didn't work. I clicked on a One Tab link to youtube and it opened youtube home page, not the specific link with all my history and feed lost. And some youtube videos would not play. I tried to open my Outlook email from one tab, but I just got outlook and had to re-sign in. And then I could not open an email. I had to switch to chrome to open the email. I tried to use trouble shoot safe mode. I was able to play a youtube video, but my extensions were then unavailable in safe mode, so no one tab. I am 75 and not very computer proficient, and I am afraid I will make things worse because I cannot predict the outcome of the steps offered. Mozilla/Firefox updates automatically, so I have the latest version of that and I have macOS Catilina version 10.15.5 Is there anyway to undo this mess? I need help at the most basic possible level. Can the clear cookies & cache be undone? Is my youtube history & feed able to be restored some how? Help please!!!

Alle Antworten (2)

Medhasree Suram
Medhasree Suram
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I'm sorry to hear about the issues you're facing after clearing your cookies and cache. It sounds like there might be some settings or extensions affected by this. Don't worry, there are a few steps you can try to help resolve these problems. First, you can try restarting Firefox in Safe Mode. This can help identify if an extension is causing the issues. If things work fine in Safe Mode, one of your extensions might be causing the trouble. You can disable them one by one to find the culprit. If you'd like, you can also try restoring your Firefox profile to a previous state before you cleared your cookies and cache. This might bring back your lost data. Regarding your YouTube history and feed, unfortunately, clearing cookies and cache might have removed some of that data. As for your Outlook email, try signing in again, and if that doesn't work, you might need to clear your Outlook-related cookies as well. Remember, it's always good to backup your important data before making any changes. If these steps sound a bit complicated, don't hesitate to ask a tech-savvy friend or family member for assistance.

zeroknight
zeroknight
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The AdBlocker Ultimate extension is causing issues for many users recently. You can:

  • Disable it.
  • Uninstall it from about:addons, refresh the page to clear settings then re-install.
  • Use an alternative like uBlock Origin.