The new Thunderbird change Lost a lot of info
Woke up to this New Thunderbird, and one of my email accounts is missing, and everything in all of my inboxes appears to be gone.. I've messed with it for about 25 minutes to no avail... Now I need to get ready for work!! I'm hoping to not have to go thru the weekend with a BROKEN!!! Email client server in my lap.... HELP!!! need to talk to someone who can help get this corrected please!!
Alle Antworten (3)
Try the following:
Set this setting:
- 'View' > 'Folders' > 'All'
Then do this:
- Menu icon > Help > More Troubleshooting Information
- Under 'Application Basics' - half way is Profile Folders - click on 'Open Folder'
window opens showing contents of your profile name folder
- Exit Thunderbird now - this is important
Scroll down and delete the following files:
- folderCache.json
- folderTree.json
- virtualFolders.dat
- session.json
- xulstore.json
Click on 'Mail' folder
- delete 'smart mailboxes' folder
(do not worry if it does not exist - it just means you have never used Unified)
Start Thunderbird.
Please Report back on results.
Found this continuation which is not closed as a duplicate/continuation. https://support.mozilla.org/en-US/questions/1392140
You mentioned in the other question you use a MAC OS.
The instructions above are exactly the same with one minor exception.
- Menu icon > Help > More Troubleshooting Information
- Under 'Application Basics' - half way is Profile Folders - click on 'Open Folder'
IF using a MAC then you will find this will say 'Open Finder' instead of 'Open Folder'. Click on 'Open Finder' Then follow same instructions.