Thunderbird 91.6.2 crashes when opening attachments
This issue has been reported many times already, but there doesn't seem to be a silver bullet solution, so I am posting this again: TB is crashing whenver I am trying to open an attachment and browse it in TB. Here is the crash report:
AdapterDeviceID: 0x1e04 AdapterDriverVersion: 30.0.15.1123 AdapterSubsysID: 134e196e AdapterVendorID: 0x10de Add-ons: exquilla%40mesquilla.com:91.2,filtaquilla%40mesquilla.com:3.3,de_DE%40dicts.j3e.de:20180701.1webext,default-theme%40mozilla.org:1.2,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0 AvailablePageFile: 63300837376 AvailablePhysicalMemory: 58698047488 AvailableVirtualMemory: 138530341953536 BlockedDllList: BreakpadReserveAddress: 1814648848384 BreakpadReserveSize: 83886080 BuildID: 20220304231559 CPUMicrocodeVersion: 0xb8 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown disabled -- Preference not set CrashTime: 1646657299 DOMIPCEnabled: 1 EMCheckCompatibility: true EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600889344 FramePoisonSize: 65536 GPUProcessLaunchCount: 1 GPUProcessStatus: Running InstallTime: 1646657054 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Corporation":["msvcp140.dll","VCRUNTIME140.dll"],"Microsoft Windows":["TaskFlowDataEngine.dll","explorerframe.dll","thumbcache.dll","twinapi.dll","dataexchange.dll","cdp.dll","wscapi.dll","secur32.dll","ondemandconnroutehelper.dll","dbgcore.dll","webauthn.dll","msi.dll","wininet.dll","cscapi.dll","ntshrui.dll","comctl32.dll","OneCoreCommonProxyStub.dll","directmanipulation.dll","dbghelp.dll","Windows.Globalization.dll","DWrite.dll","msimg32.dll","urlmon.dll","winmm.dll","iertutil.dll","BCP47mrm.dll","InputHost.dll","textinputframework.dll","Windows.UI.dll","Bcp47Langs.dll","FWPUCLNT.DLL","OneCoreUAPCommonProxyStub.dll","rasadhlp.dll","srvcli.dll","npmproxy.dll","usp10.dll","mscms.dll","twinapi.appcore.dll","version.dll","ColorAdapterClient.dll","WindowsCodecs.dll","WindowManagementAPI.dll","MMDevAPI.dll","dhcpcsvc.dll","winhttp.dll","AudioSes.dll","pnrpnsp.dll","NapiNSP.dll","dhcpcsvc6.DLL","winnsi.dll","avrt.dll","winrnr.dll","wsock32.dll","wshbth.dll","policymanager.dll","netprofm.dll","nlaapi.dll","propsys.dll","wtsapi32.dll","d3d11.dll","dsreg.dll","WinTypes.dll","dcomp.dll","CoreUIComponents.dll","CoreMessaging.dll","linkinfo.dll","uxtheme.dll","dwmapi.dll","kernel.appcore.dll","windows.storage.dll","dxgi.dll","ntmarta.dll","rsaenh.dll","msvcp110_win.dll","IPHLPAPI.DLL","dnsapi.dll","netutils.dll","msv1_0.dll","mswsock.dll","CRYPTBASE.DLL","wldp.dll","cryptsp.dll","cryptdll.dll","winsta.dll","NtlmShared.dll","umpdc.dll","msasn1.dll","powrprof.dll","devobj.dll","sspicli.dll","userenv.dll","profapi.dll","wintrust.dll","bcryptPrimitives.dll","crypt32.dll","ucrtbase.dll","gdi32full.dll","cfgmgr32.dll","msvcp_win.dll","bcrypt.dll","KERNELBASE.dll","win32u.dll","gdi32.dll","nsi.dll","clbcatq.dll","oleaut32.dll","sechost.dll","psapi.dll","msctf.dll","setupapi.dll","imagehlp.dll","advapi32.dll","ws2_32.dll","imm32.dll","rpcrt4.dll","user32.dll","msvcrt.dll","shlwapi.dll","kernel32.dll","shell32.dll","ole32.dll","combase.dll","SHCore.dll","ntdll.dll"],"Mozilla Corporation":["libotr.dll","libssp-0.dll","thunderbird.exe","xul.dll","rnp.dll","nss3.dll","freebl3.dll","mozglue.dll","nssckbi.dll","softokn3.dll","ldap60.dll","lgpllibs.dll","prldap60.dll"]} MozCrashReason: MOZ_RELEASE_ASSERT(NS_IsMainThread()) (nsXPCWrappedJS::Release called off main thread) Notes: FP(D00-L1000-W00001000-T000) DWrite? DWrite+ WR? WR+ OMTP? OMTP- ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 250 StartupCrash: 0 StartupTime: 1646657054 SystemMemoryUsePercentage: 14 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20220304231559","version":"91.6.2","vendor":null,"displayVersion":"91.6.2","platformVersion":"91.6.1","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":65443,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":19043,"windowsUBR":1526},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"NVIDIA GeForce RTX 2080 Ti","vendorID":"0x10de","deviceID":"0x1e04","subsysID":"134e196e","RAM":11264,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_015fa42d67826549\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_015fa42d67826549\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_015fa42d67826549\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_015fa42d67826549\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_015fa42d67826549\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_015fa42d67826549\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_015fa42d67826549\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nv_dispi.inf_amd64_015fa42d67826549\\nvldumd.dll","driverVendor":null,"driverVersion":"30.0.15.1123","driverDate":"1-10-2022","GPUActive":true}],"monitors":[{"screenWidth":3840,"screenHeight":2160,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":1200,"screenHeight":1920,"refreshRate":59,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"disabled:FEATURE_FAILURE_DISABLED"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"sec":{"antivirus":["Microsoft Defender Antivirus"],"antispyware":null,"firewall":["Windows Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true},"userPrefs":{"browser.search.region":"SE","widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":4},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 1940:"IPC I/O Parent",12640:"Link Monitor #1",18484:"Socket Thread",16552:"Timer",12388:"JS Watchdog",12656:"TaskController Thread #0",8804:"TaskController Thread #2",7936:"TaskController Thread #3",5788:"TaskController Thread #5",18788:"TaskController Thread #7",12884:"TaskController Thread #1",18284:"TaskController Thread #4",18688:"TaskController Thread #6",11540:"Cache2 I/O",4128:"Cookie",17888:"Worker Launcher",1536:"IPDL Background",2424:"VsyncIOThread",10200:"IPC Launch",824:"WindowsVsyncThread",5872:"Compositor",17752:"ImageIO",5776:"Permission",12828:"QuotaManager IO",1712:"HTML5 Parser",8224:"StyleThread#1",9868:"StyleThread#5",12120:"StyleThread#3",7016:"StyleThread#2",11764:"StyleThread#4",14356:"StyleThread#0",19220:"ImageBridgeChld",10380:"ProcessHangMon",2120:"GMPThread",7804:"RemoteBackbuffer",12644:"BgIOThreadPool #1",7828:"ProxyResolution",9292:"BackgroundThreadPool #3",6744:"mozStorage #1",10568:"TRR Background",4108:"DNS Resolver #1",10360:"localStorage DB",4876:"PlayEventSound",852:"RemoteBackbuffer",15748:"RemoteBackbuffer",2368:"RemoteBackbuffer",14996:"RemoteBackbuffer",2748:"DOM Worker",6168:"RemoteBackbuffer",17520:"URL Classifier",19176:"IMAP",1900:"IMAP",4840:"IMAP",5832:"IMAP",16324:"mozStorage #4",12272:"DNS Resolver #4",8688:"mozStorage #5",10096:"mozStorage #6",5532:"mozStorage #7",10000:"IMAP",19064:"StreamTrans #23",12876:"DNS Resolver #5",13916:"mozStorage #8",5188:"Untrusted Modules",9160:"StreamTrans #24",10364:"StreamTrans #25",18888:"StreamTrans #26",9872:"IndexedDB #2",17396:"DOM Worker",13612:"DOM Worker", Throttleable: 1 TotalPageFile: 78822240256 TotalPhysicalMemory: 68621692928 TotalVirtualMemory: 140737488224256 URL: UptimeTS: 2444.4827 Version: 91.6.2 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll : : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : a00943d9-9c2e-4633-9b59-0057a3160994 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9d60a9e0-337a-11d0-bd88-0000c082e69a Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445 MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll : : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Ausgewählte Lösung
> Is the received email with attachment in a POP or IMAP account folder? appears to happen with exchange (exquilla addon)
>What size is the attachment ? all sizes
>what do you mean by 'browse it in TB' ? well display it in TB, or however you want to call it
>What type of attachment extension are you talking about? .jpg ? .docx ? .pdf ? pdf
>In order to rule out any interference from other programs please test: > Exit all programs. > Restart computer in 'Safe Mode with Networking' mode > Start Thunderbird tried all that, no help
I have switched to displaying it externally, no big deal
Diese Antwort im Kontext lesen 👍 0Alle Antworten (6)
Access: Help > More Troubleshooting Information Scroll down to 'Crash Reports' section. Can you please post the actual crash ID number - it will start with bp-
Geändert am von lueromat
If you start up Thunderbird in Safe Mode do you still get same problem ? Menu app icon > Help > Troubleshoot Mode click on Restart.
re :I am trying to open an attachment and browse it in TB
Can you offer some additional information so we can provide good information to developers.
Is the received email with attachment in a POP or IMAP account folder? What size is the attachment ?
Explain the process - what you click on and select and what occurs. eg: do you right click on attachment in email and select 'Open' Do you get crash when you click on 'Open'?
what do you mean by 'browse it in TB' ? Do you mean - after you click on 'Open' you get pop up window to choose program - you then click on 'Browse' button to choose what program to use and then you get crash before you can choose program?
What type of attachment extension are you talking about? .jpg ? .docx ? .pdf ?
Are you wanting to open pdf attachments in a tab in Thunderbird? If yes, is this already set up and selected in:
- Menu app icon > Preferences > General
- Scroll to 'Files & Attachments'
- Content Type: 'Portable Document Format PDF'
- What is currently selected ? - select 'Preview in Thunderbird'
In order to rule out any interference from other programs please test:
- Exit all programs.
- Restart computer in 'Safe Mode with Networking' mode
- Start Thunderbird
Test opening attachment. Offer info on type of attachment and process you used and at what point the crash occurs - if it still happens.
Ausgewählte Lösung
> Is the received email with attachment in a POP or IMAP account folder? appears to happen with exchange (exquilla addon)
>What size is the attachment ? all sizes
>what do you mean by 'browse it in TB' ? well display it in TB, or however you want to call it
>What type of attachment extension are you talking about? .jpg ? .docx ? .pdf ? pdf
>In order to rule out any interference from other programs please test: > Exit all programs. > Restart computer in 'Safe Mode with Networking' mode > Start Thunderbird tried all that, no help
I have switched to displaying it externally, no big deal